Experienced Customer Service Associate

1 week ago

Pasig, National Capital Region, Philippines Hytech Full time

Join Our Team as a Customer Service Associate

Are you ready to grow your career in a dynamic, fast-paced environment? At
Hytech
, we're looking for enthusiastic, professional, and empathetic individuals to join our
Customer Service team
.

The Role:

As a Customer Service Associate, you'll be at the forefront of delivering exceptional service to our clients. Whether it's via live chat, phone, email, or social media, your goal is to respond promptly and professionally while providing accurate support. You'll handle technical, troubleshooting, and trading-related issues across platforms like
MetaTrader 4 and 5
, maintain detailed records of interactions, and collaborate with colleagues to improve processes. Taking ownership, going the extra mile, and maintaining a positive attitude will set you apart. Flexibility to work different shifts, including nights and weekends, ensures our clients receive the support they need.

Skills & Experience We're Looking For:

  • Fluent in English (additional languages are a plus)
  • Strong decision-making and problem-solving skills
  • Experience in
    financial services (FX/CFDs)
    is highly desirable
  • Ability to stay calm under pressure and handle challenging situations professionally
  • Previous customer service experience is preferred
  • Availability to work onsite and in various shifts, including nights and weekends
  • Full working rights

What We Offer:

  • Career Growth:
    Develop your skills while collaborating with a dynamic, supportive team.
  • Competitive Salary:
    Your hard work is rewarded with a fair and motivating salary.
  • Positive Work Environment:
    Join a team where collaboration, initiative, and employee engagement are valued.
  • Work-Life Balance:
    We prioritize wellness and a fulfilling work experience.

Company Perks:

  • HMO on Day 1
  • Non-Taxable Allowances
    (rice, medical, clothing, laundry)
  • Free coffee and snacks
  • Employee referral program

About Hytech:

Hytech is a leading management consulting firm in the
FinTech industry
, operating in
172 countries
with over
1,000 employees
in more than 30 offices worldwide. Our Philippines team is expanding to support global accounts and provide 24/7 coverage, complementing our existing teams in Taiwan and Malaysia.

We deliver
data-driven solutions
across cloud services, cybersecurity, IT consultancy, and more—blending innovative thinking with deep industry knowledge to meet our clients' goals.

Why Join Us?

At Hytech, teamwork, initiative, and a strong work ethic are at the core of our culture. If you're looking for a structured, supportive environment where your contributions matter and growth is encouraged, this is the perfect opportunity.

Ready to take the next step?

Click the "Apply Now" button to join us You can also reach out to me directly or refer someone you think would be a great fit by emailing

We look forward to welcoming you aboard

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