Customer Service Lead
6 days ago
Role SummaryOwn the end-to-end customer experience across retail and digital touch-points. Drive service quality, client retention and incremental revenue by orchestrating CRM, AI-driven support tools and store-level operations. Acts as the single point of contact for client stakeholders while leading an on-shore/off-shore service team.Key ResponsibilitiesService Strategy & ExecutionDesign and deliver the omni-channel service roadmap (voice, chat, social, in-store). Define SLAs/OKRs, monitor CSAT/NPS, and roll out continuous-improvement sprints.CRM & AI EnablementAdminister the client's CRM stack (e.g., Salesforce, Zoho, Shopify-Gorgias). Implement AI assistants (LLM chatbots, sentiment routing, auto-reply, predictive staffing) and ensure governance of AI outputs.Client & Stakeholder ManagementServe as senior escalation point, run QBRs, and translate service data into executive-level insights that unlock upsell opportunities.Retail / Store OperationsCoordinate with store managers on queue management, click-and-collect, returns, and in-store events. Analyse footfall vs. conversion and prescribe staffing or planogram tweaks.People LeadershipLead 10-25 CS associates and 2-3 team leads. Coach on soft skills, schedule optimisation and AI-assisted workflows; maintain
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Customer Service Representative
6 days ago
Pasig, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱104,000 - ₱130,878 per yearTSI (Transworld System Inc.)LOCATION: iSquare BLDG. Ortigas, Pasig CitySTART DATE: October 13 or 20, 2025CSR - US Utility Account (similar with MERALCO)Verint Assessment TA Interview Final Interview (Virtual process only)You can finish the assessment using your phone.Perks:Up to 30K package + uncapped monthly cash incentives.HMO Day 1 with 2 free...
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Customer Service Team Lead
6 days ago
Pasig, National Capital Region, Philippines KDCI Outsourcing Full time $104,000 - $130,878 per yearJob SummaryKDCI Outsourcing is seeking aCustomer Service Team Leadto oversee the daily operations of the customer service team, ensuring service excellence and delivering results aligned with client expectations. This role requires strong leadership, effective mentoring, and consistent communication with stakeholders, including onshore clients. The ideal...
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Customer Service Team Lead, Hybrid
6 days ago
Pasig, National Capital Region, Philippines KDCI Outsourcing Full time $104,000 - $130,878 per yearPosted on:September 8, 2025Pasig, CityJob SummaryKDCI Outsourcing is seeking a Customer Service Team Lead to oversee the daily operations of the customer service team, ensuring service excellence and delivering results aligned with client expectations. This role requires strong leadership, effective mentoring, and consistent communication with stakeholders,...
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Recon Staff Team Lead
1 week ago
Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱900,000 - ₱1,200,000 per yearPerform balance sheet account reconciliation, and analyze the account details to validate the correctness of the balance which may include among others:a. Trace Biller Transfers versus bank statements (BS) and tag the corresponding debits in the bank statements when traced.b. Tag and identify other bank debits in the BSc. Trace Biller Transfers vs...
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CUSTOMER SERVICE
24 hours ago
Pasig, National Capital Region, Philippines ManpowerGroup Full time ₱1,080,000 - ₱1,440,000 per yearThe Customer Service & Inventory Lead is responsible for the seamless on-time and in-full of customer orders, while helping to achieve optimized distribution cost. The role will also lead the general control of inventories in the Main Distribution Center & Regional Warehouses, including but not limited to reconciling physical stocks and locations vs system...
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Customer Service
2 weeks ago
Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time ₱600,000 - ₱1,200,000 per yearWe seek a Customer service representative focusing on servicing our customers with their questions and complaints. We are looking for a team member who can manage multiple service channels at a time and work with all departments to ensure we grow as a company and improve our products for our customer.This role is part of a team driven by a passion for...
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Business Development Officer
6 days ago
Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱800,000 - ₱1,200,000 per yearCreate happy clients, partners and potential customers by selling products and solutions to meet their needs and address business pain points.Innovate strategies to improve existing solutions tailored-fit to market needs and penetrate target markets.Facilitate business growth through exponential revenue generation.Source potential sales leads and work...
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Customer Service
2 weeks ago
Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time ₱900,000 - ₱1,200,000 per yearThe Customer Service Team Leader will provide guidance and management to the team and keeps management updated on team performance. Communicates concerns and policies among management and team members.ResponsibilitiesMonitoring performance of Customer Service agents.Creating an inspiring team and working environment with an open communication to all...
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Senior Team Lead
6 days ago
Pasig, National Capital Region, Philippines Ezy Service Centre Corporation Full time ₱900,000 - ₱1,200,000 per yearSenior Team Lead - Broker SupportAustralian Financial ServicesAbout the Role:We are seeking a motivated Team Lead to oversee, support, and develop a team of BrokerSupport Officers.This role is central to ensuring high-quality support for our Australian clients within a dynamic outsourced services environment.You will act as both a mentor and a point of...
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Customer Success Lead
4 days ago
Pasig, National Capital Region, Philippines OutForce Full time ₱1,200,000 - ₱2,400,000 per yearMain purpose of role:The CSL will provide an exceptional experience for customers both directly and alongside your wider team. Support partners through their onboarding journey to deliver maximum value from products and services whilst establishing and strengthening customer relationships. As a CSL, meet and exceed our customers goals and objectives, driving...