Customer Care Associate

8 hours ago

Pasig, National Capital Region, Philippines Symbos CX Full time ₱200,000 - ₱250,000 per year

At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes.

Are you passionate about delivering outstanding customer experiences? Join Our Team as a Fixed-Term Customer Support Associate (Voice). As a Customer Support Associate specializing in voice interactions, you'll be the first point of contact for our customers, engaging with them over the phone to provide clear, empathetic, and tailored solutions. This is your chance to make a real impact by ensuring every conversation leaves customers feeling valued and supported.

Working at Symbos, you will have the opportunity to be part of a PIONEER organization, contributing to the growth of our new programs, all while enjoying a DAYSHIFT and HYBRID schedule that supports work-life balance.

What You'll Do:

  • Respond to customer inquiries via email with professionalism, empathy, and accuracy
  • Deliver personalized solutions to meet customer needs, including repayment support where required
  • Document customer interactions and escalate complex cases as needed
  • Partner with internal teams to ensure effective resolutions and continuous improvement
  • Meet performance and quality targets while maintaining exceptional service standards

What We're Looking For:

  • Excellent written English communication skills
  • Graduated SHS or equivalent
  • Experience in BPO is a plus
  • Strong attention to detail with problem-solving ability
  • Ability to handle multiple requests while staying efficient and organized
  • Prior experience in email or chat support is a plus
  • Tech-savvy and adaptable to new tools and systems
  • A people-first mindset with genuine empathy for customers

What We Offer:

  • Competitive salary
  • HMO coverage starting Day 1
  • Hybrid work setup
  • Group life insurance
  • Performance incentives
  • Mental health helpline
  • Health and wellness initiatives to support your well-being
  • Access to learning & development programs to fuel your professional growth
  • A supportive environment where you can command your own career in a growing, innovative company

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