Customer Experience Specialist

2 days ago

Eastwood Metro Manila, Philippines Acquire Intelligence Full time ₱800,000 - ₱1,200,000 per year

You are a Customer Experience Specialist, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following: 

•    Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account's banking products and services.

•    Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance

•    Ensuring compliance with all internal controls and established policies and procedures.

•    Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and complying with various control and account protection measures.

•    Following throughs and ensuring 100% fulfillment of commitment to the customer.

•    Handling customer and client interaction with due skill, care and professionalism.· 

In a nutshell, you have won the day when you make customers happy with your best and excellent service 

A BIT ABOUT YOU

Consistent to our goal as an organization, at Acquire Intelligence, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Customer Experience Specialist, you can perform well if you have: 

•    With chat/back-office experience in BPO industry

•    A positive can-do attitude.

•    Have very good interpersonal skills (both written and oral)

•    Take ownership for quality, competence, and commitment.

•    Be highly motivated and prepared to work hard.

•    Have high personal energy and enjoy a lively environment.

•    Be highly flexible and welcome change/improvements.

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

•    Curious and Clever: Smart questions spark smart solutions. 

•    Entrepreneurial Energy: Think like an owner. Solve like a founder.

•    Fast with Intent: We move fast and deliver real results.

•    Laugh and Learn: We don't take ourselves too seriously, just our results.

  • Customer Experience Advocate

    2 weeks ago

    Eastwood, Metro Manila, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Customer Experience AdvocateLocation: 1880 Eastwood Ave Quezon CityWork setup & shift: Onsite | ShiftingWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

  • Customer Experience Specialist

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Experience Specialist - Manila Posted 1 day ago Job Viewed Tap Again To Close Job Description Working at Freelancer is for the: Self-growth enthusiasts. We kickstart our day asking, what can I improve today? Trailblazers. If you're someone who takes charge and strives to have their ideas turn into instant impact, you're in Data-driven. In making...

  • IT Specialist

    1 week ago

    , Metro Manila, Philippines Compass Experience Labs Full time

    Overview MEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eCommerce industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more!...

  • Junior Customer Experience Specialist

    2 days ago

    Kapitolyo, Metro Manila, Philippines UPTC Full time ₱250,000 - ₱350,000 per year

    We are looking for a Customer Experience Specialist to provide exceptional post-sales support and build lasting client relationships. The role involves handling customer inquiries, complaints, and order processing, ensuring a seamless and positive experience.Key responsibilities include:Responding to customer questions, concerns, and service requests...

  • Crypto Customer Experience Specialist

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Description: As a Customer Success Agent, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a team of customer-focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual...

  • Customer Experience Specialist

    2 days ago

    Manila, National Capital Region, Philippines Spreetail Full time ₱300,000 - ₱600,000 per year

    Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: We're looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels...

  • Customer Experience Specialist

    2 days ago

    Manila, National Capital Region, Philippines Spreetail Full time ₱900,000 - ₱1,200,000 per year

    Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: .We're looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels...

  • Customer Experience Specialist

    2 days ago

    Manila, National Capital Region, Philippines Spreetail Full time ₱300,000 - ₱600,000 per year

    Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:   We're looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace...

  • IT Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱1,200,000 - ₱2,400,000 per year

    IT SpecialistMEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If...

  • Customer Experience Specialist

    7 days ago

    , Metro Manila, Philippines Guesty Full time

    Overview Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb,...