Customer Experience Specialist

4 weeks ago

Manila, Philippines CEF Solutions Inc. Full time

About the job Customer Experience Specialist Job Summary: The Customer Experience Specialist is primarily responsible for managing and resolving high-priority customer escalations, including those directed to external agencies such as the Better Business Bureau (BBB), Office of the President, Provincial Consumer Protection Agencies, Office of the Consumer Affairs (OCA), and Health Canada. In addition, the specialist will support day-to-day customer experience operations and report escalations and trends to internal teams and upper management. The role requires proficiency with CRM systems, Zendesk, AWS and related tools, and the ability to handle sensitive and complex issues efficiently. Key Responsibilities Manage and resolve high-priority customer escalations, including regulatory or executive-level inquiries (BBB, Office of the President, Provincial Consumer Protection Agencies, Office of the Consumer Affairs (OCA), and Health Canada). Investigate, analyze, and provide timely solutions to escalated cases, ensuring alignment and brand standards. Support day-to-day customer experience operations, including case tracking, reporting, and process support. Maintain detailed records of escalations, actions taken, and outcomes in CRM, Zendesk, AWS or other case management systems. Prepare and report escalations, trends, and key insights to internal teams and upper management. Collaborate with internal teams (product, operations, customer support, legal) to ensure accurate and timely resolution of issues. Identify trends in escalated cases and recommend process, policy, or system improvements. Communicate clearly and professionally with both internal and external stakeholders regarding complex or sensitive issues. Qualifications & Skills Bachelors degree in Business, Communications, Customer Experience, or related field. Minimum of 2-3 years of experience in customer experience, complaint resolution, or executive/regulatory escalations. Experience using CRM systems, Zendesk, AWS and related support tools. Strong analytical and problem-solving skills to assess complex situations and provide solutions. Excellent written and verbal communication skills in English (French is preferred but not required). Ability to manage multiple high-priority cases while supporting day-to-day operations. Strong organizational skills, attention to detail, and ability to work both independently and collaboratively. Experience preparing reports and presenting insights to management. Professionalism and discretion Customer-centric mindset Strong analytical and problem-solving skills Effective communication and negotiation skills Collaboration and teamwork Proactive approach to process and system improvements Ability to handle high-pressure and sensitive situations calmly Reporting and data-driven insights for management decision-making #J-18808-Ljbffr

  • Customer Card Customer Service Specialist

    4 weeks ago

    , Metro Manila, Philippines Prime Technology Specialist Incorporated Full time

    Customer Service Specialist (LuvIt Customer Card) Industry: Lending / Banking / Financial ServicesLocation: Ortigas PasigEmployment Type: Full-time Onsite / Mon to Friday Job Summary: We are looking for a Customer Service Specialist to handle inquiries and concerns related to the LuvIt Customer Card . The role focuses on providing high-quality assistance to...

  • Customer Service Specialist

    4 weeks ago

    , Metro Manila, Philippines Prime Technology Specialist Incorporated Full time

    Job Description We are looking for a Customer Service Specialist with proven experience in customer support, preferably from the lending or financial services industry . The successful candidate will handle client inquiries, assist with loan applications, and ensure excellent customer satisfaction. Responsibilities Respond to customer inquiries regarding...

  • Customer Card Customer Service Specialist

    2 weeks ago

    Ortigas, Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱200,000 - ₱250,000 per year

    Customer Service Specialist (LuvIt Customer Card)Industry: Lending / Banking / Financial ServicesLocation: Ortigas Pasig Employment Type: Full-time Onsite / Mon to FridayJob Summary:We are looking for a Customer Service Specialist to handle inquiries and concerns related to the LuvIt Customer Card. The role focuses on providing high-quality assistance to...

  • Payroll Specialist

    3 weeks ago

    Manila, Philippines Compass Experience Labs Full time

    Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t...

  • Customer Service Specialist

    2 weeks ago

    Ortigas, Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱150,000 - ₱250,000 per year

    Job Description:We are looking for a Customer Service Specialist with proven experience in customer support, preferably from the lending or financial services industry. The successful candidate will handle client inquiries, assist with loan applications, and ensure excellent customer satisfaction.Responsibilities:Respond to customer inquiries regarding...

  • Payroll Specialist

    3 weeks ago

    , Metro Manila, Philippines Compass Experience Labs Full time

    We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much...

  • Customer Success Specialist with Coffee Experience

    2 weeks ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time ₱30,000 - ₱60,000 per year

    Job Title: Customer Success SpecialistLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is...

  • Customer Service Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱30,000 - ₱60,000 per year

    This is a remote position supporting mainly US retail and eComm businesses. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone.Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you...

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Guesty Full time ₱1,200,000 - ₱2,400,000 per year

    Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,...

  • Customer Experience Specialist

    2 weeks ago

    Eastwood, Metro Manila, Philippines INTELASSIST INC. Full time ₱480,000 - ₱600,000 per year

    Employment Type: Full-Time EmploymentWork Setup: Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.Work Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 40,000 PHP/MonthlyPosition Overview:We are seeking a highly organized, customer-focused Customer...