HR Help Center Coordinator

2 days ago

Ayala Alabang, National Capital Region, Philippines 65543c5d-c044-4555-a589-dd911e435859 Full time ₱250,000 - ₱500,000 per year

Job Description

Summary:

  • To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.

General Responsibilities:

  • Provides functional support in the assigned sub-function, including but not limited to:

  • HR Help Center:

    • Process associate's concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform
    • Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards)
    • Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry
    • May be assigned / rotated across related sub-functions in Help Center

  • Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events

  • People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.
  • May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR
  • Other job-related duties that may be assigned from time to time.

Basic Qualifications:

  • Educational Background: At least college graduate preferably in Psychology, Business Administration, or related course
  • Fresh grad or preferably with relevant work experience.
  • Has a knowledge and experience in HR Contact Center using
  • Amazon Connect or any cloud contact system
  • Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft
  • Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, Siebel
  • Has a knowledge and experience in GSuites
  • Must possess analytical skills and customer focus.
  • Good oral and written communication skills for business correspondences
  • Must be flexible with working schedules, depending on business needs.
  • Must be willing to work in Alabang, Muntinlupa City.

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