HR Help Center Coordinator
1 day ago
Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)HR Help Center Coordinator
Summary:
- To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.
General Responsibilities:
Provides functional support in the assigned sub-function, including but not limited to:
HR Help Center:
- Process associate's concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform
- Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards)
- Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry
- May be assigned / rotated across related sub-functions in Help Center
Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events
- People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.
- May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR
- Other job-related duties that may be assigned from time to time.
Basic Qualifications:
- Educational Background: At least college graduate preferably in Psychology, Business Administration, or related course
- Fresh grad or preferably with relevant work experience.
- Has a knowledge and experience in HR Contact Center using
- Amazon Connect or any cloud contact system
- Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft
- Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, Siebel
- Has a knowledge and experience in Gsuites
- Must possess analytical skills and customer focus.
- Good oral and written communication skills for business correspondences
- Must be flexible with working schedules, depending on business needs.
- Must be willing to work in Alabang, Muntinlupa City.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
-
HR Officer
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Egg Tarts Manila Full time ₱200,000 - ₱240,000 per yearReports to: CEO / Managing DirectorEmployment Type: Full-time, On-siteLocation: Egg Tarts Manila Headquarters – Alabang, Muntinlupa CityJob Summary:The HR Generalist oversees core HR functions, from recruitment and employee documentation to timekeeping, performance management, and compliance. The role supports a positive work environment and helps...
-
HR Generalist
7 days ago
Ayala Alabang, National Capital Region, Philippines Percee Advance Solutions Corp Full time ₱900,000 - ₱1,200,000 per yearJob Summary:We are seeking an experienced and motivated HR Generalist to join our Human Resources team. The HR Generalist will play a key role in supporting day-to-day HR operations, ensuring compliance with labor laws, fostering employee engagement, and supporting the overall strategic direction of the HR department. This role involves a broad range of...
-
HR Intern
3 days ago
Ayala Alabang, National Capital Region, Philippines B1G Corporation Full time ₱150,000 - ₱250,000 per yearHR Intern Job DescriptionWe are looking for a motivated HR Intern to join our team and support the Human Resources department. This role will provide hands-on experience in various HR functions and help you develop essential skills for a career in human resources.Key Responsibilities:Assist in the recruitment process (job postings, screening resumes,...
-
Ayala Alabang, National Capital Region, Philippines First Advantage Full time ₱900,000 - ₱1,200,000 per yearThe Coordinator, Global People Service Center serves as the first point of contact for employees contacting the newly formed service center. The coordinator will manage incoming inquiries, issues and work requests related to People & Culture processes. This individual will collaborate closely with other teams to provide timely support and excellent customer...
-
Ayala Alabang, National Capital Region, Philippines FIRST ADVANTAGE Full time ₱240,000 - ₱480,000 per yearAlabang, remote, PhilippinesThe Coordinator, Global People Service Center serves as the first point of contact for employees contacting the newly formed service center. The coordinator will manage incoming inquiries, issues and work requests related to People & Culture processes. This individual will collaborate closely with other teams to provide timely...
-
Ayala Alabang, National Capital Region, Philippines First Advantage Full time ₱900,000 - ₱1,200,000 per yearThe Coordinator, Global People Service Center serves as the first point of contact for employees contacting the newly formed service center. The coordinator will manage incoming inquiries, issues and work requests related to People & Culture processes. This individual will collaborate closely with other teams to provide timely support and excellent customer...
-
HR Assistant
1 day ago
Ayala Alabang, National Capital Region, Philippines NETFORCE INTERNATIONAL INC. Full time ₱216,000 per yearDUTIES AND RESPONSIBILITIES:Supports the end-to-end recruitment process by coordinating job postings, screening resumes, scheduling interviews, and assisting with onboarding.Ensures timely and effective hiring of qualified candidates and keeping recruitment records up to date.Ensure smooth candidate experience and helps meet staffing requirements across the...
-
HR Supervisor – BPO Industry
1 day ago
Ayala Alabang, National Capital Region, Philippines Moder Solutions Inc. Full time ₱900,000 - ₱1,200,000 per yearHR Supervisor - Ayala, AlabangModer Solutions Inc.Ayala Alabang, Muntinlupa City, Metro Manila Full time | Onsite | GYMinimum Qualifications:At least 5 years of experience in Human Resources, preferably within the BPO (Business Process Outsourcing) industry, with strong exposure to HR Generalist functions, onboarding processes, and compliance...
-
HR Officer
1 week ago
Ayala Alabang, National Capital Region, Philippines Hospitality Innovators, Inc. Full time ₱250,000 - ₱450,000 per yearJob Title: HR Officer & Document ControllerDepartment: Human ResourcesReports To: HR Business PartnerLocation: Corporate Office (Muntinlupa City) ; or any HII-managed propertyThe HR Officer & Document Controller is responsible for supporting all HR functions including recruitment, onboarding, employee relations, and payroll coordination, while also managing...
-
HR Manager
3 days ago
Ayala Alabang, National Capital Region, Philippines KMC Solutions Full time ₱2,000,000 - ₱2,500,000 per yearHR ManagerAs HR Manager, you will be responsible for overseeing all aspects of human resources for the organization, including the transition from an Employer of Record (EOR) setup to a fully in-house HR function. This role requires a proactive leader capable of building strong HR foundations, ensuring compliance with local regulations, and managing key HR...