Client Success Manager

5 days ago

Quezon City, National Capital Region, Philippines Fusion CX Full time ₱1,200,000 - ₱3,600,000 per year

Company Description

At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection. Our AI-driven tools and analytics empower our team to understand and anticipate customer needs while our dedicated professionals ensure that every interaction is meaningful and memorable. We deliver unparalleled service excellence, driving customer loyalty and satisfaction in every industry we serve, including BFSI, Healthcare, High Tech Growth, Retail, Utility, and Telecom. Our global presence spans 15 countries, and we have a diverse workforce of 20,000 professionals. We prioritize continuous innovation with the latest advancements in Generative AI, Machine Learning, and Automation.

Role Description

This is a full-time onsite/hybrid role for a Client Success Manager in the Healthcare sector. The Client Success Manager will be responsible for ensuring client satisfaction, building and maintaining strong client relationships, managing customer retention programs, and providing exceptional customer service. Daily tasks include analyzing client data to enhance service delivery, resolving client issues, and developing strategies to improve overall client experience.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Strong Analytical Skills
  • Expertise in Customer Retention and Relationship Building
  • Excellent communication and problem-solving skills
  • Ability to work independently and remotely
  • Experience in the healthcare industry is a plus
  • Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field

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