Current jobs related to Remote Client Success Specialist - Makati City, National Capital Region - PENBROTHERS

  • Marketing Client Success Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines ProSource Full time ₱900,000 - ₱1,200,000 per year

    About ProSourceAt ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our...

  • Client Success

    2 days ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Driving Change in the Global Renewables Market Our client is a leading global marketplace for environmental commodities and energy solutions. Through advanced technology, they connect companies, developers, and investors to accelerate the transition to a clean energy economy. Their innovative systems bring transparency, efficiency, and trust to the...

  • Client Success

    2 weeks ago

    Makati City, National Capital Region, Philippines Alps Technologies Full time ₱360,000 - ₱480,000 per year

    CLIENT SUCCESS OFFICER (CSx) — ALPS TECHNOLOGIESAt ALPS Technologies, we turn every project into a success story. As a CSx Officer, you'll be the client's trusted partner — blending the care of customer service with the drive of sales. You'll guide onboarding, provide training, conduct quarterly visits, uncover new opportunities, and ensure issues are...

  • Client Success Manager

    6 days ago

    Quezon City, National Capital Region, Philippines Fusion CX Full time ₱1,200,000 - ₱3,600,000 per year

    Company DescriptionAt Fusion CX, we revolutionize customer experience by blending innovative technology and human connection. Our AI-driven tools and analytics empower our team to understand and anticipate customer needs while our dedicated professionals ensure that every interaction is meaningful and memorable. We deliver unparalleled service excellence,...

  • Client Success Officer

    5 days ago

    Quezon City, National Capital Region, Philippines Outsourced Full time ₱900,000 - ₱1,200,000 per year

    Company Description is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and...

  • Associate Client Success

    2 days ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱104,000 - ₱180,000 per year

    Drive the Future of Clean Mobility Join a global team at the intersection of sustainability, technology, and innovation. Our client is a trailblazer in environmental data and clean energy technology, powering solutions that connect sustainability with financial performance. Through their global digital infrastructure, they enable businesses to participate...

  • Client Success Manager

    2 days ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱120,000 - ₱180,000 per year

    Job Summary:We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Client Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • Associate Client Success

    2 days ago

    Makati City, National Capital Region, Philippines Emapta Global Full time ₱1,200,000 - ₱2,400,000 per year

    Drive the Future of Clean MobilityJoin a global team at the intersection of sustainability, technology, and innovation.Our client isa trailblazer in environmental data and clean energy technology,powering solutions that connect sustainability with financial performance. Through their global digital infrastructure, they enable businesses to participate in...

  • Senior Manager, IT Client Success

    2 weeks ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱2,000,000 - ₱2,500,000 per year

    Driving IT Success for Global Clients Lead the future of IT onboarding and client success with a role designed for impact and innovation. This role offers international opportunities to collaborate with world-class clients, shape industry standards, and make your mark on a global scale, all while growing your expertise and influence in IT client success. ...

  • Remote Sales Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Nook Full time ₱75,000 - ₱150,000 per year

    About NookNook is the Philippines' first digital mortgage brokerage. We help homeowners get home loans from our major banking partners (BDO, BPI, etc) - faster, smarter, and fully online.Backed by major bank partners and cutting-edge tech tools, we're on a mission to help 1 million Filipino families save money and pay off their homes sooner.And we're not...

Remote Client Success Specialist

2 weeks ago

Makati City, National Capital Region, Philippines PENBROTHERS Full time ₱300,000 - ₱600,000 per year

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is an innovative AI-powered SaaS company specializing in social video intelligence. Their platform helps global brands cut through algorithm complexity by uncovering trends on platforms like TikTok before they fully emerge. By leveraging advanced machine learning, they provide deep insights into the content shaping audience behaviors, beliefs, and purchasing decisions.

About the Role

We're looking for a Remote Client Success Specialist (B2B) to provide operational and technical support to our client's Customer Success team. This is a new role designed for someone who is proactive, highly communicative, and detail-oriented.

You'll be responsible for handling backend tasks, managing data, and assisting on client-facing activities—allowing the Customer Success Managers to focus on delivering exceptional client experiences. While you won't be leading client calls, you'll play a vital role behind the scenes to ensure smooth operations and fast responses to client needs.

This is an exciting opportunity to grow with a fast-scaling SaaS startup and potentially step into a Customer Success Manager role as the company expands.

What you'll do

  • Provide backend and technical support for the B2B Customer Success team.
  • Assist with manual data entry and configuration within the client's proprietary tool (training provided).
  • Use Google Sheets to organize, track, and update client data.
  • Help monitor client-related social media content/posts and upload/tag relevant material.
  • Support the B2B Customer Success Managers during client calls (as a note-taker and operational backup).
  • Assist in drafting and managing client email responses and follow-ups.
  • Maintain team resources and documentation in Google Drive and Notion.
  • Take initiative by addressing tasks proactively without waiting for instructions.

What You Bring

  • Experience: 2–3+ years in B2B client relations/success, or SaaS/digital operations.

  • Technical Skills:

  • Proficient in Google Sheets (basic formulas, data entry, data organization)

  • Familiar with Notion (trainable)
  • Comfortable learning and adapting to new tools (including client's platform)

  • Soft Skills:

  • Excellent English communication skills (written & verbal)

  • Proactive, highly communicative, and detail-oriented
  • Strong organizational skills and ability to manage multiple tasks independently
  • Collaborative mindset with comfort working in distributed/global teams

  • Other Requirement/s:

  • Flexibility to work US Eastern Time (8AM–4PM or 9AM–5PM, Monday–Friday)

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
  • Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.