Client Success Manager

3 days ago

Mandaluyong City, National Capital Region, Philippines AdSpark Inc. Full time ₱900,000 - ₱1,200,000 per year

We are looking for someone with great organizational skills, has a passion for winning, and is client-centric. Ideally having a background working in an Advertising Agency, you are familiar with account management processes as well as working with internal teams.

Duties and Responsibilities

  • Leads efforts to identify, pursue and develop new lines of businesses that will be beneficial to clients' various objectives
  • Provides efficient service to assigned client or partner professionally thru:
  • Handles digital marketing and media campaigns and solutions for a range of clients by communicating regularly with clients
  • Briefs project teams and monitors their performance against KPIs and targets
  • Further grows the partnership thru increase in spends, new projects and campaigns, and out of scope services
  • Understand clients' business and marketing challenges to create marketing plans, scope campaigns, manage initiatives and upsell other AdSpark services
  • Timely coordinates and leads meetings between AdSpark and clients, creates and monitors financial (billing forecasts, invoice requests, and others) and status reports and submits them to concerned parties
  • Manages client feedback and inputs, challenges their thinking and enables them to understand more about digital and media, and clearly communicates objectives and challenges
  • Reviews strategic decks, calendars, proposals, media plans, and presentations with other relevant AdSpark business unit based on understanding of client business and issues
  • Write briefs, lead kick-off/download meetings for the project team, and work proactively with clients on feedback/approvals
  • Ensures that set critical deadlines are met by client as well as internal resources
  • Acts as an individual contributor and mentors new and junior members of the team, if needed.
  • Performs other company-related duties or projects that may be assigned from time-to-time
  • Timely and accurate submission of Timesheets via the WorkBook system

Knowledge, Skills, and Abilities

  • Understanding of the digital landscape
  • Experience in managing accounts and projects
  • Superb communication skills
  • Good organization and negotiation skills
  • Good understanding of both digital and traditional media

Requirements

  • Open to graduates of Bachelor Degrees in Business, Advertising, Communication Arts
  • With at least 2+ years of experience in similar role
  • Creative, media and digital agency experience is a plus
  • Experience working within Corporate Brand guidelines
  • Possesses a deep passion and understanding of digital media, traditional media and brand marketing
  • Experience working with clients to develop and negotiate project scopes and budgets
  • Demonstrate familiarity with marketing concepts and terms and be able to communicate them clearly both in writing and orally
  • Must possess strong interpersonal skills; be able to work independently, multi-task, and meet deadlines with a confident, positive attitude
  • Thorough understanding of emotionally driven creative concepts
  • Proven ability to establish a direction and vision which mobilizes the creative team to meet clearly defined goals
  • Proficient in MS Office applications including Word, Excel, and PowerPoint

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