IT Help Desk Technician

1 week ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time $70,000 - $120,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Support to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

  • Respond to and resolve Level 1 IT support tickets in a timely and professional manner.
  • Troubleshoot and support issues related to:
  1. Office 365 applications
  2. Ubikeys and multi-factor authentication
  3. Password resets and account lockouts
  4. Staff offboarding procedures, including checklist execution and device retrieval
Follow clear SOPs and procedural checklists for ticket resolution and documentation. Communicate effectively with end-users to understand issues and provide guidance. Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary. Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system.

Requirements

  • At least 6 months BPO experience as a Tech Support
  • Healthcare experience is a PLUS, not required
  • Good working knowledge with Office 365 (Word, Excel, Outlook, etc.)
  • Strong organizational and multitasking skills.
  • Excellent verbal and written English skills
  • Attention to detail and accuracy.
  • Wiling to work onsite in Buendia, Makati and Shaw Blvd, Mandaluyong
  • Amenable working Shifting Schedules

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

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