Help Desk Technician

3 days ago

Makati City, National Capital Region, Philippines beBeeSupport Full time ₱600,000 - ₱800,000
Job Title: Technical Support Specialist

We are seeking a skilled and detail-oriented professional to provide technical assistance to end-users across the organization. This remote role plays a critical part in delivering exceptional IT services to employees at all levels, including senior and executive leadership.

Key Responsibilities:
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Detect and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through the FreshService ITSM/ticketing platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Provide level one triage for VDI users
  • Elevate complex incidents to senior technicians as required.
  • Adhere to organizational policies concerning security and confidentiality.
  • Address printing concerns, both local and network-based.
  • Utilize Zoho Assist for secure remote access and support of user computers.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
Required Skills and Qualifications:
  • Demonstrates exceptional organizational, time-management, and follow-up abilities
  • Maintains confidentiality and addresses sensitive requests with professionalism
  • Exhibits outstanding proficiency in written and verbal communication
  • Possesses strong interpersonal skills, supporting employees at all organizational levels
  • Operates independently and excels in dynamic, remote work environments
  • Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices
  • Understands basic networking concepts and is adept at troubleshooting issues

The ideal candidate will possess excellent problem-solving skills, be highly organized, and have excellent communication skills. Strong technical skills and the ability to learn new technologies quickly are also essential.

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