IT Support Lead

2 weeks ago

Taguig, National Capital Region, Philippines Axiom Technologies Full time ₱1,200,000 - ₱2,400,000 per year

IT Support Lead

Location: Philippines

Company: Axiom Technologies

About Us:

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We provide reliable, scalable, and secure IT solutions that drive business outcomes. Learn more about our services at

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We are proud to be an Equal Opportunity Employer. We value diversity and encourage candidates of all backgrounds and genders to apply, including Aboriginal and Torres Strait Islander peoples.

Role Overview:

We are seeking a proactive and experienced IT Support Lead to manage and oversee daily IT operations and support services across our offices/sites in Thailand. This role requires strong leadership, hands-on technical skills, and the ability to work effectively in a dynamic environment.

Key Responsibilities:

  • Lead and manage the local IT support team (onsite and remote) to ensure timely issue resolution.
  • Act as the first point of escalation for unresolved Level 1/2 technical issues.
  • Ensure consistent IT support coverage during business hours and for critical operations.
  • Supervise, coach, and mentor IT support staff to maintain high performance and service standards.
  • Support and maintain end-user IT infrastructure: desktops, laptops, printers, mobile devices, and conferencing tools.
  • Oversee asset management, software licensing compliance, and inventory tracking.
  • Install, configure, and maintain hardware and software systems.
  • Collaborate with regional/global IT teams on system upgrades, migrations, and deployments.
  • Develop and maintain IT documentation, SOPs, and knowledge base articles.
  • Monitor and report on IT service metrics and KPIs.
  • Ensure compliance with cybersecurity policies, data privacy laws, and internal audit standards.
  • Provide support for office moves, infrastructure rollouts, and other business-critical IT projects.
  • Provide hands-on support for networking equipment, VPN, and Office 365 platforms.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 5 years' experience in IT support, including at least 2 years in a leadership role.
  • Strong working knowledge of Windows and Mac OS environments, Microsoft Office 365, Active Directory, and basic networking.
  • Experience with IT asset management tools and ticketing systems (e.g., Jira, ServiceNow).
  • Strong communication and interpersonal skills in both Thai and English.
  • Ability to work under pressure, prioritise tasks, and manage multiple responsibilities effectively.
  • Industry certifications (CompTIA, ITIL, Microsoft, Cisco) are highly regarded.

Preferred Skills:

  • Experience working in a regional or global enterprise.
  • Exposure to cloud-based services (e.g., Microsoft Azure, AWS).
  • Understanding of cybersecurity best practices and endpoint protection solutions.

What's Next?

If you're ready to take the next step in your IT career and lead a dedicated support team within a global organization, we'd love to hear from you.

To apply, please send your updated resume to

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