Customer Support Lead

2 days ago

Taguig, National Capital Region, Philippines Annex Digital Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Company Description

Annex Digital, Inc. (ADI) is a leading partner for Technology Solutions, specializing in ICT and automation systems primarily for government clients. With 20 years of experience, ADI provides up-to-date, user-friendly, value-for-money system integration solutions. The company has long-term distributorship agreements with top manufacturers worldwide, ensuring robust systems trusted by top international banks, real estate developers, and government institutions. ADI's affiliation with ARMSS enables it to offer end-to-end security solutions to businesses of all sizes.

Role Description

This is a full-time on-site role for a Help Desk Team Lead located in Taguig. The Help Desk Team Lead will oversee the daily operations of a help desk team, provide technical support, and ensure timely resolution of issues. Responsibilities include troubleshooting, managing support tickets, and maintaining high levels of customer satisfaction. The role also involves mentoring team members and coordinating with other departments to ensure smooth operations.

Qualifications

  • Technical Support, Troubleshooting, and Help Desk Support skills
  • Customer Service and excellent Communication skills
  • Strong leadership and team management abilities
  • Experience with Help Desk software and remote support tools
  • Ability to work effectively in a fast-paced environment
  • Bachelor's degree in Information Technology, Computer Science, or related field is preferred

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