Help Desk Team Lead

Company DescriptionBCS Technology International (BCS) is a leading global IT professional services organization specializing in emerging technologies such as blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning. For over 17 years, BCS consultants have successfully delivered end-to-end solutions for clients in the travel and...

Roles and ResponsibilitiesProvide technical expertise to the help desk teamAct as technical liaison between help desk and IM support groupsMaintain technical skill continuity and consistency of help desk staffEnsure continuous improvement of services provided by the help deskProvide telephone support to customer end usersProvide Problem Management System...

Location: Upper McKinely Hill, Taguig City, Metro ManilaExperience: 1-3 years of Experience in IT Help DeskEducation: High SchoolRoles and Responsibilities:Provide first-level support via calls, emails, and tickets with a goal of first-call resolutionTroubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and morePerform...

We are seeking a motivated and experienced Service Desk to join our dynamic team. This is a full-time position based in BGC, Taguig.As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.What you'll be...

Company DescriptionIT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care...

IT Support Specialist Job DescriptionThis role involves providing technical support to employees and clients, resolving hardware, software, and network-related issues.End-user support: Providing first-level support for various IT-related issues.Ticket management: Logging, tracking, and resolving help desk tickets in a timely manner.System setup &...

Job Description:We are seeking a skilled Service Desk Analyst to fill this position.Responsibilities include opening, logging, prioritizing, assigning and closing tickets in the IT Service Desk.The ideal candidate will possess excellent communication and problem-solving skills with the ability to work in a fast-paced environment.They will query the user for...

Must have atleast 1-3 years of experience in a service desk environment/IT helpdesk role - specifically with Linux, Microsoft Window and MAC OSMust be willing to start ASAPMust be willing to work on site in McKinleyWith good communication skillsJob Type: Full-timePay: Up to Php28,000.00 per monthBenefits:Paid trainingExperience:Helpdesk Analyst: 1 year...

Role: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...

Roles and ResponsibilitiesProvide technical expertise to the help desk team Act as technical liaison between help desk and IM support groups Maintain technical skill continuity and consistency of help desk staff Ensure continuous improvement of services provided by the help desk Provide telephone support to customer end users Provide Problem Management...