Guest Services Specialist

Guest Services Specialist

About Telostaff:

We help companies and people be the best version of themselves.

Telostaff is a premier staffing agency specializing in connecting small and emerging U.S.-based businesses with talented, fully-remote professionals from the Philippines. Our mission is to foster growth and innovation by providing dynamic companies with the support they need to thrive. Unlike traditional BPO giants, we partner with agile, newer enterprises that offer a vibrant, collaborative, and fun work environment, free from rigid corporate structures. If you are looking to join a forward-thinking organization that values creativity and teamwork, consider applying today

Job Summary

Join a fast-growing, guest-centric organization where your communication skills and problem-solving mindset will directly impact customer satisfaction. As a Guest Services Specialist, you will be the first point of contact for guests across phone, email, and our CRM platform. This is a dynamic, full-time remote role supporting a U.S.-based company in the car wash services industry. If you thrive in a fast-paced, high-volume service environment and value autonomy and professionalism, we want to hear from you.

Duties and Responsibilities

• Respond to inbound guest inquiries via phone and email with professionalism and empathy.
• Troubleshoot membership-related issues and guide users through our online guest portal.
• Manage and resolve CRM tickets, identifying and addressing common user challenges.
• Perform account updates, cancellations, and other guest requests using our internal CRM (Rinsed).
• Monitor and triage messages from the general inquiries inbox, escalating or resolving as appropriate.
• Liaise with physical store locations as needed for lost items, incident reports, or in-store service issues.
• Represent the brand accurately and warmly across all guest touchpoints.
• Work independently in a fully remote environment, escalating complex issues to the Guest Services Manager.
• Collaborate with the broader Guest Services team to ensure consistent, high-quality support coverage.

Required Skills and Abilities

• Excellent verbal and written English communication skills; clear, friendly, and professional tone.
• Proven experience in customer service, call centers, or guest support roles.
• Strong problem-solving abilities and comfort navigating CRM systems (experience with Rinsed is a plus).
• Ability to work autonomously, manage time effectively, and adapt to changing guest needs.
• High degree of comfort handling sensitive guest interactions with professionalism.
• Familiarity with email triage and support ticketing systems.
• Must have availability to work full-time, with a nine-hour shift (including lunch break) scheduled within the 4:00 AM – 9:00 PM Arizona Time window to ensure overlap with U.S. business hours.

Preferred Qualifications

• Experience supporting car wash, retail, membership-based, or multi-location service businesses.
• Background working with U.S.-based teams in a fully remote capacity.
• Prior exposure to AI-powered customer communication tools.

Telostaff Core Values and Benefits:

Together we…

• Focus On People: We consistently demonstrate care, love, dignity, and respect in all interactions, fostering deep connections and understanding.
• Embrace a Growth Mindset: We nurture curiosity, foster self-improvement, and approach challenges with a problem-solving and solution-oriented attitude, unlocking endless possibilities for personal and professional development.
• Pursue Excellence: We deliver exceptional customer service, maintain an unwavering commitment to quality, and continuously innovate to exceed expectations and set new standards of achievement.
• Operate Proactively: We take responsibility for actions, ensure tasks are completed efficiently, foster clear communication, and embrace gratitude as a guiding principle, embodying a culture of accountability and appreciation.

Benefits:

• Work remotely
• Internet Stipend
• Company IT equipment (laptop, monitor, etc.)
• 12 PTO Days + 12 Holidays annually
• 13th month pay
• Scheduled salary adjustment after six months, 1 year, and each year after

Job Type: Full-time

Pay: Php37, Php45,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Automotive industry: 1 year (Preferred)
• Customer service: 2 years (Required)

Language:

• English (Required)

Work Location: Remote