Helpdesk Associate

1 day ago

Mandaluyong City, National Capital Region, Philippines 03510eb3-3441-4b4c-8fb1-ada72773ffdf Full time $15,000 - $25,000 per year

Support Services Group is seeking a talented and dedicated Helpdesk Associate to join our International Gaming Account.

What You Will Do:

  • Be the first point of contact for our valued customers, addressing their queries and concerns with a focus on prompt and effective solutions.
  • Utilize your excellent communication skills to convey solutions clearly and concisely to customers, ensuring they fully understand and are satisfied with the resolution.
  • Recognize when issues require additional expertise and escalate them to the appropriate level of support while maintaining ownership of the problem.
  • Efficiently track, route, and redirect issues to the correct resources, ensuring a streamlined resolution process.
  • Keep customer records up-to-date and generate activity reports, contributing to the overall improvement of our support services.
  • Guide customers through step-by-step troubleshooting processes, demonstrating patience and professionalism.
  • Follow up with clients to ensure their satisfaction, provide feedback, and see issues through to resolution, reinforcing our commitment to excellent customer service.
  • Preserve and enhance your knowledge of help desk systems, products, and services to stay at the forefront of industry advancements.
  • Identify opportunities for procedure modifications or improvements, contributing to the continuous enhancement of our support services.
  • Maintain accurate and detailed records of customer interactions, ensuring proper documentation and closure of all issues.

About You:

  • Demonstrated working experience in providing help desk support.
  • Must be a BS degree in Information Technology, Computer Science, or equivalent if no previous experience as a Helpdesk or equivalent position.
  • Strong client-facing and communication skills, enabling you to effectively interact with customers and colleagues.
  • Proficient in English with a working knowledge of help desk software, databases, and remote-control tools.
  • Advanced troubleshooting and multi-tasking skills, allowing you to address challenges efficiently and effectively.
  • Customer service orientation that goes above and beyond to exceed customer expectations.

If you are ready to embark on a rewarding career with a company that values innovation, teamwork, and customer satisfaction, then we want to hear from you

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