BPO Helpdesk Operations Manager

Location: MakatiWork Setup: OnsiteSchedule: DayshiftRequirements:Startup BPO operationsWill manage 10HC Helpdesk SupportAt least 5 years experience as Technical Operations Manager (BPO)Knowledgeable with Payment eco system, cybersecurity, tech support and product services development

Key Duties & ResponsibilitiesEnsure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

Job DescriptionHelpdesk and Support Operations:•Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support delivery.•Regularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.•Guide helpdesk team on issue resolution and proper ticket...

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

Job Summary:We are seeking an experienced and strategic BPO Operations Manager to join our team, responsible for managing daily operations and client management for a team of 150 people. The successful candidate will have a proven track record of driving operational excellence, managing client relationships, and leading high-performing...

We are looking for a Technical Product Consultant with a solid background in BPO operations and a passion for delivering top-tier support. If you thrive in a fast-paced environment and have a knack for troubleshooting and guiding others, we want to hear from you.Key Responsibilities:Provide expert support and issue resolution for telco and/or...

Job Title: Associate Helpdesk AnalystLocation: ManilaWork Setup: Hybrid: Monday/Wednesday Onsite | Tuesday/Thursday/Friday - WFHSchedule Options: 8:00 AM to 5:00 PMSalary Range: PHP 40,500/monthJob Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service...

Job Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls,...

Role: Compensation Helpdesk officer - immediate hireWork Set-up: OnsiteLevel: AssociateSite Location: Giga Tower, Bridgetowne, Quezon CitySchedule: 24/7 shiftsSalary: PHP PHP 60000Qualifications•Completed at least 2 years of college coursework or equivalent work experience.•At least 2 years' experience in Sales compensation administration, particularly...

Responsibilities:Help and install, configure and maintain the companys IT frameworks.Setting up software and hardware applications as and when required.Providing general support for the IT department and for the companys computer users.Installing and maintaining various peripherals as well as installing and patches relevant updates.Handling colleague queries...