Helpdesk Operations Manager

Position: Helpdesk Operations Manager (Makati) | OnsiteLocation: MakatiSchedule: Dayshift Details: This is a startup BPO operation.The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)Qualifications:Minimum of 5 years experience as a Technical Operations Manager in a BPO settingFamiliarity with the payment...

Key Duties & ResponsibilitiesEnsure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

Job DescriptionHelpdesk and Support Operations:•Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support delivery.•Regularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.•Guide helpdesk team on issue resolution and proper ticket...

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

Job Title: Associate Helpdesk AnalystLocation: ManilaWork Setup: Hybrid: Monday/Wednesday Onsite | Tuesday/Thursday/Friday - WFHSchedule Options: 8:00 AM to 5:00 PMSalary Range: PHP 40,500/monthJob Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service...

Job Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls,...

Role: Compensation Helpdesk officer - immediate hireWork Set-up: OnsiteLevel: AssociateSite Location: Giga Tower, Bridgetowne, Quezon CitySchedule: 24/7 shiftsSalary: PHP PHP 60000Qualifications•Completed at least 2 years of college coursework or equivalent work experience.•At least 2 years' experience in Sales compensation administration, particularly...

Responsibilities:Help and install, configure and maintain the companys IT frameworks.Setting up software and hardware applications as and when required.Providing general support for the IT department and for the companys computer users.Installing and maintaining various peripherals as well as installing and patches relevant updates.Handling colleague queries...

Your potential has a place here with TTEC's award-winning employment experience. As a Helpdesk - Service Desk Junior Associate Technician working Remotely in Metro Manila Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...

FM Helpdesk Supervisor24564203-Nov-2025Corporate SegmentFull-timeCustomer ServiceMakati City - National Capital Region - PhilippinesJOB SUMMARYLeads a team responsible for ensuring the operational results of their accounts are achieved through the effective management of all service delivery resources. Partners with relevant departments to determine both...