Helpdesk Operations Manager

Position: Helpdesk Operations Manager (Makati) | OnsiteLocation: MakatiSchedule: Dayshift Details: This is a startup BPO operation.The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)Qualifications:Minimum of 5 years experience as a Technical Operations Manager in a BPO settingFamiliarity with the payment...

Key Duties & ResponsibilitiesEnsure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

Key Duties & Responsibilities:Ensure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

Job Description:The main duty of the ' SERVICE HELPDESK MANAGEMENT REPRESENTATIVE is to operate the helpdesk in a smooth and efficient manner according to the client's standards while maintaining strong coordination with the Vendor.Qualification:· College diploma or University degree· 5 years of equivalent work experience especially Help Desk (Call...

HELPDESK OPERATORDuties and Responsibilities:Review and dispatching of tickets to respective support groupsReceiving calls from the requestersMonitoring of tickets until its completionProcessing of ticket for the food and transportation requestsCoordination with the food and transportation vendorsAbout the Person:Preferably with familiarity in BPO...

Primary Purpose Of PositionActing as the team's Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead.Provide quality front line application support to the SJgroup business for extended operating hours.Relieve the workload of corporate resources and improve their capabilities to deliver better results to the businessKey...

WE ARE HIRING: SAP Helpdesk Analyst (L1 & L2) We are seeking an SAP Helpdesk Analyst (L1 & L2) to provide functional and technical support across our SAP landscape, with a strong focus on SAP SuccessFactors, along with SAP FI, MM, Basis, Solution Manager, and GRC. ResponsibilitiesAct as the first point of contact for SAP issues and service requests...

Empower IT Excellence Across Property Advisory Operations Build the backbone of property excellence through technology. Lead IT operations that support valuations, advisory services, and property insights nationwide. Coordinate systems, solve technical challenges, and keep the data flowing while gaining global exposure. Take your IT career to new heights in...

You are a high performing professional who pursues excellence and thrives on high performance and continuous improvement. You're passionate about consistently delivering top quality results and wants to be amongst the best in your field. If this is you, we want you on our team.Responsibilities:Provide 1st& 2nd Level IT support to stores and support groups...

We're hiring right now for aPremier Helpdesk Analyst -English EMEASearch for #Travelport on LinkedIn and hear from our amazing team.How you'll make an impact:We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.Your role in action:Provide Helpdesk support of the full...