IT Helpdesk Engineer

1 week ago

Manila, National Capital Region, Philippines Adventus Full time ₱300,000 - ₱450,000 per year

Job Description:

Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems

Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)

Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management

Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients' needs

IT asset management and other adhoc duties as assigned

Knowledge of ITSM or ITIL will be an added advantage

Job Requirements:

Good knowledge of Windows OS, AD, Office 365

2-3 years of relevant working experience, preferably from SI environment

Strong problem solving skills and positive attitude

Good coordination and communication skills with internal and external customers

Able to work independently with minimum supervision

Excellent customer management skills

Entry level candidates are welcomed to apply

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