VoIP Technical Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Intouch Tech Ltd Full time ₱450,000 - ₱900,000 per year
Job Summary:

We are seeking a skilled and customer-focused VoIP Technical Support Specialist to join our support team. In this role, you will provide technical assistance and configuration support for 3CX, Yeastar and Bicom VoIP telephony systems. The ideal candidate will have hands-on experience with VoIP applications and hardware, possess excellent communication skills, and be comfortable handling support tickets in a fast-paced environment.

Key Responsibilities:
  • Provide technical support for 3CX, Yeastar, Bicom and other VoIP telephony systems, including setup, configuration, and troubleshooting.
  • Handle incoming support cases via email, phone, or ticketing system, ensuring timely and effective resolution.
  • Assist clients with installation and configuration of VoIP desk phones and softphone applications.
  • Diagnose and resolve basic networking issues related to VoIP connectivity and performance.
  • Document technical issues, solutions, and best practices clearly and accurately.
  • Escalate complex issues to senior engineers or vendors when necessary.
  • Stay updated with the latest features and updates in 3CX, Yeastar, Bicom, Yealink and VoIP technologies.

Requirements:
  • Proven experience with 3CX and other VoIP platforms (installation, configuration, and support).
  • Previous experience managing technical support cases or working in a helpdesk environment.
  • Excellent written and verbal English communication skills.
  • Understanding of networking concepts (IP addressing, NAT, routers, firewalls, SIP, etc.).
  • Hands-on experience with VoIP hardware such as IP desk phones and related peripherals.
  • Strong problem-solving skills and a customer-first attitude.
  • Ability to work independently and as part of a team.

Preferred Qualifications (Nice to Have):
  • Certifications in VoIP technologies or networking (e.g., 3CX Certified, CompTIA Network+).
  • Familiarity with SIP trunk providers and PBX configuration.
  • Experience with remote desktop support tools.

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