Level 2 Helpdesk Support Specialist
4 weeks ago
PSD Energy is a leading Australian design and manufacturing business specialising in turnkey high-, medium- and low-voltage electrical infrastructure for sectors including energy, renewables, mining, defence, oil & gas and utilities. Our end-to-end capabilities—covering design, manufacture and on-site commissioning—allow us to deliver global projects with innovation and precision. The Opportunity We're seeking a highly skilled Level 2 Helpdesk Support Specialist to join our dedicated IT team. In this pivotal role, you will support the backbone of our operations and play a key part in ensuring the reliability and efficiency of our enterprise systems, working directly with the CIO. Key Responsibilities Troubleshoot and resolve advanced issues across Windows, SharePoint, Outlook, Teams and Microsoft 365 applications. Manage user accounts and licences across our IT ecosystem, including onboarding, offboarding and access administration. Provide support for Exchange Online, and monitor, maintain and optimise M365 services (including Entra, Purview, Defender). Assist with security and compliance initiatives—ensuring our systems and processes align with internal governance and regulatory requirements. Install, configure and troubleshoot software across a variety of engineering and business applications used throughout the company. Requirements 5 + years’ experience in Microsoft 365 support, including hands‑on expertise with Entra ID, Purview, Defender and Exchange Online. Strong troubleshooting skills for complex IT issues in a corporate setting, backed by excellent communication and reporting capabilities. Familiarity with ITIL principles and system change‑management processes. Bachelor’s degree in Computer Science, Information Technology or a related field; relevant Microsoft certifications highly regarded. Ability to work proactively and collaboratively across teams, ensuring service excellence and continuous improvement. Why Join PSD Energy? Make a meaningful impact with a globally recognised engineering and manufacturing leader. Work directly with senior leadership (CIO) and contribute to strategic IT initiatives that support our growth and operational excellence. Join an innovative, dynamic team that values technology, people development and continuous improvement. Benefit from a competitive salary and benefits package, with tangible opportunities for professional growth and advancement. To Apply: Please submit your CV along with a brief cover letter outlining your experience with M365 systems, user/admin support, security/compliance and your alignment with the role’s objectives. We look forward to exploring how you can add value to our IT environment at PSD Energy. #J-18808-Ljbffr
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Level 2 Service Desk Support Specialist
4 weeks ago
, Metro Manila, Philippines Satellite Office Full timePrimary Purpose of Role The Service Desk Support Specialist is responsible for: Provide Level 1 & 2 IT store support to stores including NewStore POS and all associated systems Work with the infrastructure team to provide level 1 & 2 desktop support to the Satellite Office, MHUB and the warehouse Provide general operational support to stores and the business...
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, Metro Manila, Philippines Satellite Office Full timeLEVEL 2 SERVICE DESK SUPPORT SPECIALIST Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN LEVEL 2 SERVICE DESK SUPPORT SPECIALIST? The Service...
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IT Support Specialist
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Manila, Philippines Harte Hanks Full timeIT Support Specialist Harte Hanks Manila, National Capital Region, Philippines Overview Of Job Responsibilities Primarily responsible for all IT Helpdesk Level 1 tickets, ensuring that these are all accepted and assigned within the service level. Ensures that all tickets are dealt with accordingly, level 2 tickets are escalated whenever necessary....
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L1/2 Application Support
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, Metro Manila, Philippines Hammerjack Full timeJoin Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide! Are you ready to be part of a professional community that’s powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no...
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L1/2 Technical Support
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, Metro Manila, Philippines Hammerjack Full timeOverview Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide! Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look...
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Manila, Philippines Tahche Outsourcing Services Inc Full timeAbout the job Helpdesk Support Consultant Our US-based partner company is looking for a Helpdesk Support Consultant to join their growing remote team in the Philippines! If you're a hands-on IT professional with strong troubleshooting skills and a passion for helping people solve technical challenges, this role is an excellent opportunity to grow your career...
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Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱900,000 - ₱1,200,000 per yearSUMMARYAs a Tier 3 Helpdesk Technician, you'll be more than just a technical expert—you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy (P.R.I.D.E.). This is a hands-on, Tier 3 role that combines technical skill, mentorship, and white-glove service delivery. You will support both reactive and proactive IT needs across our...
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Product Support Specialist
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Manila, Philippines Thomson Reuters Full timeProduct Support Specialist – Thomson Reuters Apply to join Thomson Reuters as a Product Support Specialist, providing timely product support to customers across a wide range of ONESOURCE products. Responsibilities Provide product support to customers via phone, email, and/or chat, leveraging internal resources in a timely manner across a wide range of...
