Level 2 Helpdesk Support Specialist

3 days ago

Manila, Philippines PSD Energy Full time

PSD Energy is a leading Australian design and manufacturing business specialising in turnkey high-, medium- and low-voltage electrical infrastructure for sectors including energy, renewables, mining, defence, oil & gas and utilities. Our end-to-end capabilities—covering design, manufacture and on-site commissioning—allow us to deliver global projects with innovation and precision. The Opportunity We're seeking a highly skilled Level 2 Helpdesk Support Specialist to join our dedicated IT team. In this pivotal role, you will support the backbone of our operations and play a key part in ensuring the reliability and efficiency of our enterprise systems, working directly with the CIO. Key Responsibilities Troubleshoot and resolve advanced issues across Windows, SharePoint, Outlook, Teams and Microsoft 365 applications. Manage user accounts and licences across our IT ecosystem, including onboarding, offboarding and access administration. Provide support for Exchange Online, and monitor, maintain and optimise M365 services (including Entra, Purview, Defender). Assist with security and compliance initiatives—ensuring our systems and processes align with internal governance and regulatory requirements. Install, configure and troubleshoot software across a variety of engineering and business applications used throughout the company. Requirements 5 + years’ experience in Microsoft 365 support, including hands‑on expertise with Entra ID, Purview, Defender and Exchange Online. Strong troubleshooting skills for complex IT issues in a corporate setting, backed by excellent communication and reporting capabilities. Familiarity with ITIL principles and system change‑management processes. Bachelor’s degree in Computer Science, Information Technology or a related field; relevant Microsoft certifications highly regarded. Ability to work proactively and collaboratively across teams, ensuring service excellence and continuous improvement. Why Join PSD Energy? Make a meaningful impact with a globally recognised engineering and manufacturing leader. Work directly with senior leadership (CIO) and contribute to strategic IT initiatives that support our growth and operational excellence. Join an innovative, dynamic team that values technology, people development and continuous improvement. Benefit from a competitive salary and benefits package, with tangible opportunities for professional growth and advancement. To Apply: Please submit your CV along with a brief cover letter outlining your experience with M365 systems, user/admin support, security/compliance and your alignment with the role’s objectives. We look forward to exploring how you can add value to our IT environment at PSD Energy. #J-18808-Ljbffr

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