Patient Relations Officer
3 days ago
The Patient Relations Officer shall ensure exceptional patient experience and advice is provided at all times along with support services
from other Group/Department/Unit. Ensures thorough and timely response, follow through and feedback on patient concerns.
- Assists in planning and conducting patient needs assessment for changes in quality standards for services and evaluation of patient satisfaction.
- Assists patients, relatives and guests with their inquiries and takes the
initiative in addressing the concern. - Accomplishes patient requirements; ensuring to meet but would be better
to exceed their expectations. - Handle patients/ relatives / guests calls and inquiries courteously.
- Reports on patient's needs, attitudes and satisfaction studies.
Reports patients' feedback that affects the organization. - Provides response to patient inquiries and make a recommendation on
how to properly address the concern.
Qualifications:
- Graduate of Bachelor's Degree in any 4-year course.
One (1) year of work experience as a customer service officer in a service Industry - With pleasing personality, well groomed, with a high degree of patience, tolerance, people management skills, leadership qualities, above average problem-solving and decision-making skills and excellent customer service skills.
- Positive work attitude and has the ability to communicate effectively with various types of personalities. Open-minded; Above average level of maturity; Team player, dependable, self-motivated, flexible and multi-task oriented; Excellent interpersonal skills.
- Willing to work on a shifting schedule.
- Willing to work at BGC, Taguig City.
- Onsite
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