Patient Relations Officer

4 days ago

Taguig, National Capital Region, Philippines St. Luke's Medical Center Full time ₱250,000 - ₱350,000 per year

The Patient Relations Officer shall ensure exceptional patient experience and advice is provided at all times along with support services

from other Group/Department/Unit. Ensures thorough and timely response, follow through and feedback on patient concerns.

  • Assists in planning and conducting patient needs assessment for changes in quality standards for services and evaluation of patient satisfaction.
  • Assists patients, relatives and guests with their inquiries and takes the

    initiative in addressing the concern.
  • Accomplishes patient requirements; ensuring to meet but would be better

    to exceed their expectations.
  • Handle patients/ relatives / guests calls and inquiries courteously.
  • Reports on patient's needs, attitudes and satisfaction studies.

    Reports patients' feedback that affects the organization.
  • Provides response to patient inquiries and make a recommendation on

    how to properly address the concern.

Qualifications:

  • Graduate of Bachelor's Degree in any 4-year course.

    One (1) year of work experience as a customer service officer in a service Industry
  • With pleasing personality, well groomed, with a high degree of patience, tolerance, people management skills, leadership qualities, above average problem-solving and decision-making skills and excellent customer service skills.
  • Positive work attitude and has the ability to communicate effectively with various types of personalities. Open-minded; Above average level of maturity; Team player, dependable, self-motivated, flexible and multi-task oriented; Excellent interpersonal skills.
  • Willing to work on a shifting schedule.
  • Willing to work at BGC, Taguig City.
  • Onsite

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