Patient Relations Specialist

VitalCheck Diagnostic, Inc. is seeking a Patient Relations Specialist to ensure seamless communication between our laboratory, patients, and healthcare providers. This key role requires exceptional interpersonal skills and a dedication to providing outstanding customer service. The ideal candidate will manage patient inquiries, resolve concerns and complaints, and collaborate closely with the Patient Service Team to deliver an efficient and patient-centered experience.

Job Responsibilities:

• Provide clear and accurate information to patients and doctors about the preparations required for certain procedures.
• Attend to patient queries and needs in a professional and timely manner.
• Address patient and doctor requests, complaints, and other inquiries, ensuring satisfaction and positive outcomes.
• Collaborate with the Patient Service Team to ensure smooth patient flow, minimizing wait times and optimizing scheduling.
• Provide the highest level of customer care, ensuring that patients have a positive and supportive experience at all stages of their visit.
• Gather customer feedback and suggestions to improve services and patient satisfaction.
• Handle customer issues proactively, ensuring concerns are resolved and satisfaction is achieved.
• Coordinate with other teams to provide up-to-date work information, address queries, and resolve issues promptly.
• Investigate incident reports, identify root causes, and recommend improvements to prevent recurrence and improve processes.
• Monitor patient schedules to prevent long waiting times and work with liaison officers to ensure smooth coordination.
• Update and maintain patient schedules, ensuring accurate and timely coordination of appointments.
• Carry out additional duties as required to support the ongoing needs of the team and department.

Job Requirements:

• Graduate of any Bachelor's Degree
• Prior experience in customer service, patient relations, or healthcare support roles is an advantage.
• Strong ability to handle patient inquiries, concerns, and complaints in a calm, professional manner.
• Experience in coordinating schedules and managing workflows is an advantage.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize in a fast-paced, customer-focused environment.
• Strong problem-solving skills with a commitment to resolving issues and enhancing the patient experience.
• Friendly, empathetic, and patient-focused attitude with a strong commitment to customer service.
• Ability to work effectively with cross-functional teams and manage relationships with patients, doctors, and staff.

Company background:

VITALCHECK Diagnostic Inc. is a secondary laboratory opened to the public on March 12, 2014, and is located at 1420 G. Masangkay St., Sta. Cruz, Manila. It provides diagnostic laboratory testing, information, and services that enable physicians and other healthcare professionals to make decisions to improve health. The laboratory offers a complete line of diagnostic services which includes a full range of routine and special clinical laboratory examinations in Clinical Chemistry, Hematology, Microscopy, Serology, and Immunology using fully automated machines that provide quick, accurate, and reliable results at very reasonable prices.

Corporate Mission:

As your Partner of Choice

• We put our partners' interest above everything else.
• We are committed to provide the best possible service to all our partners
• We aim to provide quality and accurate results at very reasonable cost
• Our team is comprising of highly professional staff and consultants, all board certified in their respective field of expertise and fully knowledgeable in performing and interpreting the tests performed.

On accuracy and reliability

• Fully automated and latest state of arts technology machines
• Apply quality control measure to ensure accuracy of results
• No compromise in quality of results and studies
• Provide dependable and meaningful information regarding patients test results
• Expertise through our consultant staff who are board certified in their respective specialty and sub-specialty
• Technical staffs are all board certified in their respective course of choice

On timeless

• We are committed to deliver timely and comprehensive results

Corporate Vision:

VITALCHECK Diagnostic Inc., aims to be partner of choice of doctors, patients, institutions, and laboratories by providing accurate, reliable, timely and cost-efficient diagnostic services to aid in the accurate diagnosis, treatment and disease management. We also envision being promoters of health and the well-being of the community we service.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Company events
• Employee discount
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Location:

• Manila (Required)

Work Location: In person