Patient Service Representatives

2 days ago

Bonifacio Global Metro Manila, Philippines Tenet Global Business Center, Inc. Full time ₱15,000 - ₱25,000 per year

Job Description

The Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient's anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both financial clearance and scheduling duties but with limited scope. The individual is expected to develop a thorough understanding of assigned function.

Duties and responsibilities:

  • Collect and verify required patient demographic and financial data elements and creating a complete pre-registered account for a scheduled visit.
  • Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility.
  • Assist other team members where necessary.
  • Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties.
  • PSC Rep I would be assigned to easier, less complex scheduling
  • Responsible for accurate and timely scheduling for outpatient appointments.
  • Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, order management etc.) and any other question the callers might ask.

Required Work Experience:

  • BPO Background: Must have min 1 year, max 3 years' experience in a VOICE ACCOUNT with AHT, Quality and CSAT as key performance indicators.
  • BPO Healthcare Background: Must have min 1 Year, max 3 years' experience in handling Healthcare account.

Working Conditions:

  • Amenable to work in BGC, Taguig
  • Willing to work in a nightshift schedule.

Company Benefits:

  • Competitive Salary
  • HMO on day 1 plus 1 dependent; Additional 1 HMO dependents upon regularization
  • Group life insurance
  • PTO Credits
  • Annual Appraisal
  • Annual Performance Bonus

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