Sales Support Associate

2 weeks ago

Work from Home, Philippines Straive Full time ₱600,000 - ₱720,000 per year

Location: BGC, Taguig

Schedule: Nigh Shift

Work set-up: Hybrid

Job Responsibilities:

  • Review Salesforce orders to ensure contracts, purchase orders, and related documentation are accurate and comply with company policies.
  • Process Salesforce orders accurately, verifying that account, contract, and contact details meet standards for billing, reporting, commissions, and fulfillment.
  • Maintain and update client records to reflect the current status of Salesforce orders, supporting accurate invoicing and reporting.
  • Collaborate with Finance and Legal to ensure all deals are processed in line with company policies and expectations.
  • Conduct monthly QA checks to identify and correct data entry errors within established deadlines.
  • Assist Commercial leadership, Finance, and other cross-functional teams in resolving opportunity, account, and billing-related inquiries.
  • Support the Sales team in closing new and existing business deals by creating and updating sales orders, reviewing investment summaries, completing vendor forms and sending orders to customers for e-signature.
  • Guide assigned reps in maintaining accurate Salesforce data entry to ensure proper forecasting and a seamless customer experience.
  • Prepare detailed renewal reports for assigned reps, including product usage.
  • Assist Account Managers and BDE's in client communications with French-speaking customers, related to sales order processing, billing, and collections.
  • Participate in Salesforce data governance initiatives and related clean-up projects.
  • Participate in process improvement efforts for the sales order lifecycle, identifying opportunities for greater efficiency and best practices
  • Assist in the integration of new entities, ensuring smooth transitions in sales order processing and data management.

Qualifications:

  • Bachelors degree of any field.
  • 1-3 years of experience in account management, customer service, or sales support.
  • Experience with or other CRM software.
  • Working knowledge of Word, Excel and PowerPoint (MS Office) and Outlook.

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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