E-Commerce Operation Specialist

6 hours ago

Makati City, National Capital Region, Philippines Sanshen consulting Full time ₱1,200,000 - ₱3,600,000 per year

Job description:

Position Overview:

Focus: Online Shop Platforms, Order Fulfillment, Live Selling

Note: Coordinate closely with the Marketing Associate and Multimedia Artist for product campaign rollouts and content scheduling.

Job Duties and Responsibilities

● Coordination in handling the day-to-day operations of the company's various social media platforms and online platforms.

● Creating product listings on online marketplaces such as Shopee, TikTok, and Lazada and other ecommerce platforms.

● Responsible for relaying product information to the customers.

● Implement and execute digital marketing campaign/strategy to promote product and gain sales.

● Responsible for relaying product information to the customers.

● Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.

● Managing stock by arranging returns, refunds, and exchanges where appropriate.

● Manage inventory, supply chain, and logistics to optimize product availability.

● Process customer orders by coordinating with concerned staff or courier service.

● Communicating with customers regarding order status, delivery dates, and delivery tracking numbers.

● Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

● Tracking the status of each shipment and if we receive the payment of the items.

● Taking responsibility for the day-to-day management of the business in defined accounts.

● Keep records of customer interactions, process customer accounts and file documents.

● Handling live selling operations and communication with the customers as moderator. (this includes analytics and reports after live) (Knowledgeable about StreamKey, OBS, etc.)

● Schedule posts on all social media platforms; check if posted

● Submit daily productivity reports to Manager

QUALIFICATIONS:

● Bachelor's Degree in E-Commerce, Marketing, Business Administration, and other related business courses

● With at least 3-5 years of experience in E-commerce, Digital/Online Selling and Marketing

● Strong analytical, organizational and multi-tasking skills

● Excellent communication and presentation skills

● With pleasing personality

● With broad knowledge in e-commerce platforms such as Shopee, Lazada, TikTok, etc.

● With great customer service/support

● Proficiency in MS Office Suite

● Excellent managerial skills for social media platforms such as Facebook, Instagram, TikTok, etc.

Job Type: Full-time

Education:

  • Senior High School (Preferred)

Experience:

  • E-Commerce: 2 years (Preferred)

Work Location: In person

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