E-Commerce Specialist

5 days ago

Makati City, National Capital Region, Philippines INSTANT STRUCTURES Full time ₱200,000 - ₱240,000 per year

As the E-commerce Specialist, you are responsible for managing the company's online store operations and ensuring smooth customer transactions across all platforms (Shopee, Lazada, TikTok Shop, Shopify). Your role focuses on optimizing listings, pricing, promotions, and fulfillment coordination to drive online sales performance. You will work closely with the Marketing Officer, Customer Service, and Warehouse teams to ensure accuracy, speed, and customer satisfaction.

Responsibilities:

  • Online Store Operations
  • Upload, update, and maintain accurate product listings, descriptions, and pricing.
  • Coordinate with warehouse and fulfillment for inventory accuracy and timely dispatch.

  • Manage promotional listings, discount campaigns, and product bundles.

  • Performance Monitoring

  • Track daily and weekly sales performance, conversion rates, and traffic.
  • Identify best-selling SKUs and opportunities to optimize visibility and conversion.

  • Monitor competitor activity and pricing.

  • Customer Experience & Fulfillment Support

  • Work with Customer Service to resolve order and delivery issues promptly.
  • Maintain excellent store ratings and ensure positive customer feedback.

  • Ensure timely handling of returns, replacements, and refunds.

  • Campaign & Coordination

  • Support the Marketing Officer in campaign uploads, product sets, and banner placements.
  • Participate in sale event planning and ensure readiness of listings and assets.

  • Coordinate with platforms during mega sale events (11.11, 12.12, etc.).

  • Reporting & Compliance

  • Prepare regular reports on e-commerce KPIs, conversion, and refund rates.
  • Ensure compliance with marketplace policies to avoid violations.
  • Maintain the e-commerce calendar in sync with marketing timelines.

Requirements / Qualifications:

  • Bachelor's degree in Marketing, Business, or related course.
  • At least 1–2 years experience in e-commerce operations or marketplace management.
  • Familiarity with Shopee, Lazada, TikTok Shop, or Shopify seller dashboards.
  • Strong attention to detail, analytical mindset, and ability to multitask.
  • Proficient in Excel/Google Sheets and comfortable with reporting.
  • Organized, dependable, and capable of coordinating across teams.

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Experience:

  • E-commerce Management: 1 year (Preferred)

Work Location: In person

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