Loan Administrator

Power Smarter Lending, Build Global Impact

Shape the future of property finance by supporting brokers and simplifying the lending process across Australia. As part of an international real estate network, you'll play a key role in delivering seamless financial solutions while expanding your career beyond borders. This is your opportunity to make your mark in a fast-evolving, globally connected mortgage industry.

Job Description

As a Loan Administrator, you will provide essential support to brokers by managing product changes, clarifying lender policies, and assisting with loan processing. You'll ensure smooth, compliant, and efficient transactions while helping clients and partners achieve their property goals with confidence.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 2 years of experience in residential lending
• At least 1-2 years of administrative support experience in the AU mortgage industry, including credit management
• Hands-on experience with loan lodgement processes
• Proficient in ApplyOnline and property valuation tools (CoreLogic)
• Strong understanding of lending terminology, policies, and regulations
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Strong task prioritization and ability to manage shifting deadlines
• Self-managed with the ability to handle multiple priorities
• Critical thinker with a proactive approach
• Professional, personable, and relationship-focused
• Team player with a results-driven mindset
• Proficient in Microsoft Excel
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or equivalent is highly preferred

Your Daily Tasks

• Interpret, clarify, and implement product changes in the product catalogue and policy updates in the lender policy database.
• Provide support to the broker network via email, phone, and the Lending Advice Forum for inquiries about broker systems.
• Offer Subject Matter Expert (SME) advice and assistance to brokers on policies, deal structuring, and complex lending scenarios.
• Troubleshoot product and policy issues promptly and effectively.
• Communicate lender updates and policy changes across the franchise network.

About the Client

Empowering Property Dreams Through Smarter Lending

Our client is one of Australia's most trusted mortgage networks, helping thousands achieve home ownership and investment success through expert lending advice. With a focus on innovation, transparency, and personalized service, they empower brokers with tools, insights, and support to simplify the mortgage process for clients nationwide.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra