WFH Service Delivery Manager

9 hours ago

Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

WFH Service Delivery Manager

Work from the comforts of your own home

This is a 100% permanent work from home position. We are looking for a Service Delivery Manager to handle client and staff relations and service delivery for assigned accounts. This role requires a proactive and empathetic leader who can effectively manage client and employee relations, ensuring high levels of satisfaction and performance.

Responsibilities:

  • Primary Contact: Serve as the main point of contact between clients and employees, ensuring seamless communication and relationship management.

  • Client Needs Assessment: Understand the needs of clients and develop strategic plans to meet those needs effectively.

  • Employee Support: Provide employees with information on counseling, benefits, and other available services and programs.

  • Training and Development: Create and conduct training programs for employees to enhance their skills and performance.

  • Feedback Analysis: Regularly collect and analyze employee feedback across all levels, revising people programs and policies to generate positive outcomes.

  • Cross-Department Collaboration: Work closely with other departments to develop strategies that satisfy both clients and employees with the company's services.

  • Issue Resolution: Investigate and resolve complex or critical client and employee relations issues in a timely and effective manner.

  • Regular Check-ins: Regularly check in with clients and employees to ensure their satisfaction with the company.

  • Concern Resolution: Address any concerns or issues raised by clients or employees and work towards resolving them promptly.

  • Record Maintenance: Maintain accurate records of discussions and correspondence with clients and employees.

  • Continuous Improvement: Participate in and/or lead projects focused on continuous improvement to enhance service delivery and employee satisfaction.

Qualifications:

  • Strong client orientation and a passion for delivering exceptional customer service.

  • Proven work experience in a supervisory role, with a strong emphasis on coaching, mentoring, and developing team members.

  • Ability to motivate teams and foster a culture of empowerment and collaboration.

  • Ability to anticipate and understand client and stakeholder needs and proactively take action to address them.

  • Excellent written and verbal communication skills in English.

  • Strong interpersonal skills, with the ability to build and maintain effective working relationships with clients, business partners, and stakeholders.

  • A team player with the ability to drive and motivate both self and others.

System Knowledge:

  • Intermediate Microsoft knowledge required: Excel, Word, Teams, Outlook

Benefits:

  • Full-time, long-term position

  • Paid leaves

  • HMO for employee and 1 dependent

  • Monday to Friday + Day Shift

  • Service Delivery Manager

    2 days ago

    Manila, National Capital Region, Philippines Ebizolution Full time ₱2,000,000 - ₱2,500,000 per year

    I. PRIMARY DUTIES & RESPONSIBILITIES:Assist the Service Delivery Head in leading and managing the service delivery team.Maintain positive relationships with customers.Identify customer needs and oversee service delivery within the business context.Assist in leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are...

  • Service Delivery Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    I DUTIES AND RESPONSIBILITIESInvolved in the creation Service Level AgreementsFacilitates periodic evaluation and negotiation of SLA's.Translates customer requirements into working instructions for Service Delivery.Mitigating and solving escalations with urgency and determinationProvide regular update to customers for on-going activities such as...

  • Service Delivery Manager

    4 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱1,500,000 - ₱2,500,000 per year

    Oversees overall IT Asset Management service delivery under DFS, ensuring governance, SLA compliance, and operational excellence across all workstreams (SAM, FSO, Licensing, Platform, and Command Center).Key Responsibilities:Manage ITAM delivery, SLA adherence, and performance governance.Conduct operational reviews and client governance calls.Drive...

  • IT Service Delivery Manager

    1 week ago

    Manila, National Capital Region, Philippines CODA Technology Services Full time ₱900,000 - ₱1,200,000 per year

    We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail organisation through a significant IT service transformation. This regionally based role based in Manila, Philippines, is critical in bridging local operations with global strategy, as the business moves through a multi-year change and improvement...

  • Service Delivery Manager

    2 days ago

    Manila, National Capital Region, Philippines HireArchi Full time ₱110,000 - ₱137,500 per year

    Employer: An MSP company located in Las Vegas, NevadaWork Set up: RemoteWorking Schedule: Pacific Standard TimeSalary: Php 110,000 - Php 137,500Benefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Position OverviewWe are...

  • Service Delivery Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    I. PURPOSEAccomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.II.      DUTIES AND RESPONSIBILITIESAccomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization. Ensure...

  • Service Delivery Manager

    2 days ago

    Manila, National Capital Region, Philippines Innovature: AI-Driven Outsourcing Partner Full time ₱900,000 - ₱1,200,000 per year

    Key ResponsibilitiesManage daily operations for Customer Service and Accounting teams.Ensure KPIs/SLA targets are met.Maintain reporting systems to track performance.Act as primary contact for all service delivery matters.Hold regular client meetings to review performance and gather feedback.Address issues promptly with internal teams.Work with Team Leaders...

  • Account Manager

    1 week ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per year

    About GarretsGarrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry's largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in...

  • WFH MARKETING MANAGER

    9 hours ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱60,000 - ₱120,000 per year

    Location: Work From Home (must be willing to go onsite if needed for campaigns or product growth initiatives)About the RoleWe're looking for a results-driven Marketing Manager who can boost the visibility and sales of our beauty soap products. You'll handle both online and offline marketing — from social media campaigns to bazaar promotions and reseller...

  • Delivery Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Dysrupit Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARY:The Delivery Manager is responsible for overseeing the end-to-end delivery of IT and application services to clients, ensuring that projects and ongoing services are executed efficiently, within scope, and to the highest standards. This role involves managing cross-functional technical teams, optimizing resource allocation, maintaining strong...