
Customer Support Specialist
2 days ago
As a Customer Support Specialist, you will go beyond answering tickets—you'll be a trusted partner to our customers. By solving problems quickly and with empathy, you'll build lasting relationships and ensure customers gain maximum value from our platform. This is a high-impact role where your contributions directly drive customer satisfaction, retention, and long-term success.
Key ResponsibilitiesCustomer Support & Issue Resolution
- Serve as the primary point of contact for customer support via email, phone, and chat.
- Troubleshoot technical and product issues, guiding users through features with clarity and confidence.
- Escalate product feedback, bugs, and blockers to the appropriate internal teams promptly.
- Deliver fast, accurate, and empathetic support to resolve customer concerns.
- Perform the foregoing responsibilities in Nimbyx' affiliates or partner companies pursuant to assignment, secondment, or transfer as deemed necessary by management with adequate notice.
- Maintain and update customer-facing documentation and internal support knowledge bases.
- Identify and contribute to improving support processes and tools for efficiency and scalability.
- Collaborate with cross-functional teams to enhance the overall customer experience.
- Deliver training sessions, onboarding, and product demos to empower users.
- Educate customers on best practices for maximizing product value.
- Support customers in building confidence with features through proactive guidance and hands-on education.
- Take ownership of special projects and ad-hoc assignments as required.
- 2+ years proven experience in SaaS or B2B customer support.
- Strong communication and problem-solving skills, with the ability to explain technical issues clearly to non-technical users.
- Comfortable working with complex platforms and support systems.
- Proficiency with tools such as Zendesk, HubSpot, Jira, and other collaboration platforms.
- Ability to handle confidential information with discretion.
- Strong interpersonal and consultative skills for building trusted relationships.
- Excellent organizational, multi-tasking, and detail-oriented approach.
- Proactive mindset with the ability to anticipate problems and resolve them before escalation.
- Ability to work under pressure while remaining calm and solution-oriented.
Why Join Us?
- Be part of a global leader in AI-powered dental solutions.
- Join a team that values innovation, collaboration, and customer success.
- Directly contribute to making dental care more efficient, accurate, and accessible worldwide.
- Grow your career in a supportive environment with opportunities for professional development.
SALARY BUDGET IS OPEN
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