Customer Support Associate
3 days ago
Job Title
Customer Support Associate
Purpose of the Role:
- Serve as Amadeus Customer Care Management customers' first level of support via all incoming channels (phone, portal, email, etc.); for functional queries, product/product line with additional products trained as competency increases.
In this role, you will:
- Provide assistance to customers who require support on Amadeus Solutions within the prescribed SLA.
- Answer all calls within the specified SLA required.
- Handle all incoming functional queries from Amadeus customers, including Extended territories and ensure a superior customer service.
- Resolve queries within the SLA, if the query gets forwarded to another department or a supplier ensure to follow up until completion of the query. Ensure customer receives regular feedback.
- Responsible for basic and complicated queries which may require extensive investigation and troubleshooting.
- Log all queries in OneviewCX and ensure enough detail is provided.
- The Customer Support Representative will also be required to attend high standard of training when necessary, including both classroom and online training.
- Refer to the detailed list of solutions you will be responsible for.
About the ideal candidate:
- College graduate of relevant discipline or qualifications from a college or university.
- 1 year experience within a call center/help desk environment desired Travel industry experience
- GDS experience and Helpdesk functionality essential
- Experience working with Amadeus products and solutions
- Strong communication skills and strong customer service skills
- Ability to respond positively to client requests for assistance in an often-stressful Help Desk environment.
- Ability to relate to customers having both a wide and limited knowledge of computing and the company's products and services
- Ability to learn and understand new products and services
- Ability to communicate effectively at all levels both written and verbal
- Ability to work in a team orientated environment
- Open to handle shifting schedule and weekend work.
- Hybrid work setup. Location: BGC Taguig
Application process
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume
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