Customer Support Associate

2 days ago

Bonifacio Global Metro Manila, Philippines AMADEUS MARKETING PHILS, INC. Full time ₱250,000 - ₱500,000 per year

Job Title

Customer Support Associate

Purpose of the Role:

  • Serve as Amadeus Customer Care Management customers' first level of support via all incoming channels (phone, portal, email, etc.); for functional queries, product/product line with additional products trained as competency increases.

In this role, you will:

  • Provide assistance to customers who require support on Amadeus Solutions within the prescribed SLA.
  • Answer all calls within the specified SLA required.
  • Handle all incoming functional queries from Amadeus customers, including Extended territories and ensure a superior customer service.
  • Resolve queries within the SLA, if the query gets forwarded to another department or a supplier ensure to follow up until completion of the query. Ensure customer receives regular feedback.
  • Responsible for basic and complicated queries which may require extensive investigation and troubleshooting.
  • Log all queries in OneviewCX and ensure enough detail is provided.
  • The Customer Support Representative will also be required to attend high standard of training when necessary, including both classroom and online training.
  • Refer to the detailed list of solutions you will be responsible for.

About the ideal candidate:

  • College graduate of relevant discipline or qualifications from a college or university.
  • 1 year experience within a call center/help desk environment desired Travel industry experience
  • GDS experience and Helpdesk functionality essential
  • Experience working with Amadeus products and solutions
  • Strong communication skills and strong customer service skills
  • Ability to respond positively to client requests for assistance in an often-stressful Help Desk environment.
  • Ability to relate to customers having both a wide and limited knowledge of computing and the company's products and services
  • Ability to learn and understand new products and services
  • Ability to communicate effectively at all levels both written and verbal
  • Ability to work in a team orientated environment
  • Open to handle shifting schedule and weekend work.
  • Hybrid work setup. Location: BGC Taguig

Application process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume

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