Jr IT Support Specialist

1 week ago

Bonifacio Global Metro Manila, Philippines GBSS Full time ₱250,000 - ₱450,000 per year

About the Role

The Junior IT Support Specialist provides first-level technical support, assists with daily IT operations, and maintains IT assets and documentation. This entry-level role supports the IT Infrastructure Specialist and IT Manager by handling routine support tasks, ensuring timely resolution of user requests, and contributing to ISO 27001 compliance. The position offers exposure to IT infrastructure and security practices, with opportunities for learning and growth within the team.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

  • Provide first-level IT support, resolving routine issues and escalating when needed.
  • Set up, configure, and maintain PCs, peripherals, and business applications.
  • Assist with Windows 11 installation, patching, and troubleshooting.
  • Support networking basics such as LAN/WAN, Wi-Fi, cabling, and connectivity checks.
  • Assist with Windows Server administration tasks under supervision (account management, routine checks, patching).
  • Handle user account administration in Active Directory.
  • Maintain the IT asset register and keep inventory of equipment and supplies.
  • Prepare new equipment for deployment (imaging, updates, configuration).
  • Keep IT documentation, logs, and compliance records updated for ISO 27001.
  • Support procurement tasks like sourcing equipment and following up with vendors.

About You

  • Strong interest in IT with basic knowledge of hardware, operating systems, and networking.
  • Familiarity with Windows Server concepts and willingness to grow server administration skills.
  • Detail-oriented, with the ability to maintain accurate records and documentation.
  • Customer service mindset, able to communicate clearly and politely with users.
  • Problem-solving attitude, able to tackle issues before escalating to senior staff.
  • Understanding of antivirus, password policies, and basic IT security concepts.
  • Bonus points if you've been exposed to helpdesk/ticketing systems, procurement, remote support tools (RDP, TeamViewer, Citrix), or Azure.
  • Recent graduates or early-career professionals encouraged to apply.

Why You'll Love Working With Us

  • Opportunity to make a direct impact on business growth
  • Work closely with founders and leadership in a high-growth startup
  • Exposure to cutting-edge sales and marketing automation tools
  • Collaborative, innovative work culture that encourages new ideas
  • Competitive compensation and growth opportunities

Why Join Us?

  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

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