Support Consultant

2 days ago

Bonifacio Global Metro Manila, Philippines Ivoclar Vivadent Services & Support, Inc. Full time

At Ivoclar, we're passionate about "Making People Smile," and we're seeking a detail-oriented Support Consultant (Digital) to join our dynamic global team. As a key member of our customer support team, you will play a crucial role in providing exceptional service and addressing customer inquiries.

We believe in investing in our employees and fostering a culture of respect and integrity. You'll have the opportunity to make a real difference by ensuring our customers have the information and support they need to succeed.

Engage with a diverse range of customers worldwide, providing insightful support and guidance.

As a key member of our Customer Care team, you'll play a vital role in ensuring our customers have a positive and seamless experience. You'll be responsible for:

  • Proactively Resolving Customer Issues: You'll be the first point of contact for customers seeking support, expertly handling inquiries received through various channels, including phone, email, and online platforms. You'll use your problem-solving skills to identify solutions and escalate complex cases as needed.
  • Mastering Our CRM Systems: You'll be proficient in using our CRM systems for ticket creation and manage customer support cases efficiently, ensuring a smooth and organized workflow.
  • Providing Multilingual Support: You'll communicate effectively with customers in both English and local languages, offering personalized guidance and support. You'll also have the opportunity to collaborate with colleagues in other locations to expand your language skills.
  • Collaborating for Success: You'll work closely with internal teams, including developers and external partners, to resolve complex issues and ensure customer satisfaction.
  • Championing Process Excellence: You'll adhere to established processes and procedures, ensuring that all customer interactions are handled efficiently and effectively.
  • Going the Extra Mile: You'll be available to provide support outside of regular business hours, ensuring that our customers always have access to the help they need.

This role offers a unique opportunity to:

  • Make a direct impact on customer satisfaction.
  • Develop your expertise in global customer service.
  • Collaborate with a diverse team of professionals.
  • Gain valuable experience in a fast-paced and dynamic environment.

What You'll Bring:

  • Minimum 3 years of proven experience in a production engineering role, with a focus on machine or equipment troubleshooting
  • Completed bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field
  • Familiarity with CAD software and other engineering tools
  • Excellent communication and interpersonal skills, with experience interacting with diverse customers.
  • Flexibility and willingness to work in various shifts to support our global customer base.
  • Strong problem-solving skills and the ability to manage multiple tasks effectively.
  • Proficient in Microsoft Office

What We Provide:

  • TRAINING: You will work with various members of our team locally and onshore to ensure you are set up for success.
  • SUPPORT: A close-knit coaching and mentoring system to help you ease into the company and into your role with confidence.
  • COMP & BEN: Ivoclar believes in compensating employees fairly for their skills and experience and has designed the total rewards package for long-term relationships.
  • TOOLS: Everything you need to help you do your work will be provided.
  • WORKING ENVIRONMENT: Ivoclar prides itself on being a family-owned company with strong values so everyone we bring in becomes part of that global family.

  • SAP ABAP Consultant

    2 days ago

    Bonifacio Global, Metro Manila, Philippines HCM Nexus Full time $100,000 - $120,000 per year

    SAP ABAP Consultant (S/4 HANA)Work Setup: Remote (Day to Mid Shift)Employment Type: Project-BasedClient Support: Local & International EngagementsJob OverviewWe are hiring a Project-Based SAP ABAP Consultant who will take part in end-to-end development and enhancement work across multiple SAP S/4 HANA projects. You will develop ABAP objects, apply modern...

  • Travel Consultant

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines American Express International Inc. Full time $40,000 - $60,000 per year

    Travel Consultant - Future Opportunity #4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers#Top GBS Employers for the Philippines by the Everest Group At American Express, our culture is built...

  • Senior Azure Integration Consultant

    1 week ago

    Bonifacio Global, Metro Manila, Philippines YONDU INC. Full time ₱2,000,000 - ₱2,500,000 per year

    We are seeking a highly skilled Senior Azure Integration Consultant to deliver enterprise-grade integration solutions and lead Azure platform readiness activities. This role is ideal for a seasoned consultant with a strong background in integration services who can also guide organizations through their Azure adoption journey, including cloud readiness...

  • Senior IT Service Management Functional Consultant

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Hexaware Technologies Phil. Branch Full time ₱1,500,000 - ₱3,000,000 per year

    Role OverviewSenior ITSM Functional Consultant, a self-driven individual who would be responsible for providing functional consulting in ITSM space to implement various ITIL processes utilizing tools like ServiceNow while analyzing current operational processes; assessment & designing or redesigning of these processes to drive significant improvements in...

  • Marketing Consultant

    2 days ago

    Bonifacio Global, Metro Manila, Philippines Asticom Technology Inc Full time ₱1,200,000 - ₱2,400,000 per year

    The Marketing Consultant will support the execution of key marketing initiatives across events, partnerships, social media, and community engagement. Working closely withcross-functional teams and external partners, this role will be responsible for bringingmarketing activations to life - whether through on-ground events, co-marketing campaigns, digital...

  • Online Travel Consultant

    1 week ago

    Bonifacio Global, Metro Manila, Philippines American Express International Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Online Travel Consultant#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a 175-year...

  • Business Central Support Consultant

    2 days ago

    Metro Manila, Philippines Atticus Advisory Solutions Inc Full time

    A leading provider of ERP solutions for the asset management and field service industries, empowering organizations to operate with ironclad integrity, today and tomorrow. Built on Microsoft Dynamics 365 Business Central, our Business Applications deliver industry-grade functionality, seamless visibility, and streamlined operations in a single, frictionless...

  • SAP Financial Accounting and Controlling-Senior Consultant

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Private Advertiser Full time ₱1,500,000 - ₱3,000,000 per year

    Job OverviewLeads the assessment of business and application requirementsDrives the development of functional and system specificationsConducts fit/gap analysisLeads business process modelingConfigures the software according to business requirementsDevelops and executes tests to validate the required functionalitiesMaintains all the necessary...

  • Customer Support Consultant

    1 week ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱250,000 - ₱500,000 per year

    CUSTOMER SUPPORT CONSULTANTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SUPPORT CONSULTANT?A proactive and customer-focused...

  • Retail Support Consultant

    2 days ago

    Ortigas, Metro Manila, Philippines enablesGROUP Full time

    JOB DETAILSWe are seeking a proactive and technically proficient Retail Support Consultant to join our global team. This role is crucial as the first line of defense for our retail clients, ensuring the successful implementation, configuration, and ongoing smooth operation of their critical retail technology solutions. You will combine technical knowledge...