Spanish Speaking Customer Service Representative

2 weeks ago

Work from Home, Philippines nightowl consulting Full time ₱104,000 - ₱130,878 per year
Description

We are seeking a Spanish-speaking Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our Spanish-speaking customers, providing assistance, resolving issues, and ensuring a positive customer experience. You will handle inquiries via phone, email, chat, or other communication channels, while maintaining professionalism, empathy, and efficiency.

Key Responsibilities
  • Respond to customer inquiries in Spanish and English, providing accurate information and solutions.
  • Assist customers with product or service-related questions, troubleshooting, and order support.
  • Manage customer accounts by processing requests, updating information, and documenting interactions.
  • Escalate complex issues to the appropriate departments when necessary.
  • Maintain a high level of customer satisfaction by delivering timely, friendly, and effective service.
  • Meet performance targets, including response time, resolution rate, and customer satisfaction scores.
  • Contribute to a team-oriented environment, supporting colleagues and sharing knowledge.
Skills, Knowledge and Expertise
  • Fluent in Spanish and English (written and spoken).
  • Previous experience in customer service, call center, or a related field is preferred.
  • Strong communication and active listening skills.
  • Ability to multitask, problem-solve, and work under pressure.
  • Tech-savvy with proficiency in using CRM systems, ticketing tools, and Microsoft Office/Google Suite.
  • High attention to detail and a customer-first mindset.
Benefits
  • Above market salary
  • HMO on Day 1 for principal and two dependents
  • Government-mandated benefits
  • Performance-based Incentives
  • Quarterly Company Events
  • 1,000 PHP De Minimis
  • Equipment and software provided
About NightOwl Consulting

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