Customer Service Representative

6 days ago


Work from Home, Philippines MCVO Full time ₱450,000 - ₱600,000 per year

Position: Mid or Senior Level Customer Service Representative

Job Description:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answers incoming phones, emails and chats related to:
  • Questions about an order
  • Status of orders including giving an expected due date
  • Handling change orders and discrepancies
  • Follow up on expedited or incorrect orders
  • Currently ~50% are voice, 50% electronic
  • Performs Order Entry
  • Resolve problems and challenges
  • Communicate with client Manager and technical staff and escalate outstanding issues when required.
  • Perform work on web-based email and chat system as required to resolve user experience.
  • Any orders requiring oversize, international or additional charges must go through the Customer Service Rep for communications and approval from client. Any other special communication (digital art proofs, custom size quotes) shall pass through the Customer Service Rep, prior to production.
  • Create estimates in Odoo for custom quote inquiries. Build new product bills of materials, as needed.

Key Qualifications:

  • 3-5 years of work experience including 2-3 years in Customer Service or related.
  • Experience with Professional Photography industry strongly preferred as many clients are professional photographers
  • High level of written and oral communication that includes follow- up skills to ensure the issues are resolved in their entirety, and ensure that top clients are satisfied.
  • Organized with strong attention to detail
  • Strong ability to multitask and prioritize completing tasks
  • The ability to solve and diffuse a variety of challenges and situations
  • Patience in dealing with professional photographers, yet adept at ending conversations gracefully when resolved
  • Speaks with minimal accent, 8 of 10
  • Technology background experience is a plus

Shift / Hours:

Monday – Friday in one single shift, 8:00 AM PST –5:00 PM PST outside of DST. Note this is +15 Philippine time, which will be 11:00 PM PHT – 8:00 PM in PHT. During Daylight Savings Time (November – March), PST hours will remain the same, and PH hours will change to: 12:00 AM PHT – 9:00 AM PHT. Note this is +15 or +16 hours, Philippine Time (depending on daylight savings which doesn't occur in the Philippines).

Job Type: Full-time

Pay: Php30, Php50,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Provide your email address

Work Location: Remote



  • Work from Home, Philippines Irecon Marketing Full time

    Job Title: Customer Service RepresentativeDepartment: Customer ServiceReports To: Customer Service ManagerJob Type: Full-Time, Preferred from Metro Manila (Night Shift)About 310 Nutrition310 Nutrition is a U.S.-based health and wellness company committed to helping individuals achieve their fitness and lifestyle goals through premium meal replacement shakes,...


  • Work from Home, Philippines InfoCentrale Business Management Services Full time ₱156,000 - ₱216,000 per year

    The Customer Service Representative (CSR) in Sales is responsible for providing exceptional service to customers while actively supporting the sales process. This role involves assisting customers with product inquiries, processing orders, handling returns, and promoting additional sales opportunities. The CSR in Sales plays a crucial role in driving revenue...


  • Work from Home, Philippines WinSolutions Corp Full time ₱300,000 - ₱600,000 per year

    Job Title: Customer Service Representative (Email, Chat & Limited Calls)Location: WFHEmployment Type: Full-TimeWorking Hours: Monday–Friday, 8:00 AM–5:00 PM UK TimeAbout UsWe are a fast-growing UK-based eCommerce company selling across our own website, eBay, and Amazon. We pride ourselves on delivering outstanding customer experiences through prompt,...


  • Work from Home, Philippines Centro Global Solutions Full time ₱180,000 - ₱240,000 per year

    Qualifications:US Healthcare Account (voice)At least High School GraduateExcellent communication skillsProven customer support experience or experience as a Client Service RepresentativeNo previous call center experience required but having one is a plus.Ability to multi-task, prioritize, and manage time effectivelyHandle customer complaints, provide...


  • Work from Home, Philippines Teleiman LLC Full time ₱216,000 per year

    Job Title: Customer Service Representative – Retention Campaigns, Sales & CollectionsLocation: Permanent Work From HomeDepartment: Customer ServiceJob Summary:We are seeking a proactive and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for executing retention campaigns, driving sales, and managing...


  • Work from Home, Philippines Top Source Executive Search Inc. Full time ₱432,000 - ₱606,600 per year

    Job description:We are currently seeking Customer Service Representatives (English) who are dedicated to providing exceptional service in a professional, remote-work environment.Role SummaryThe Customer Service Representative will be responsible for delivering high-quality support to clients and their customers. This role requires excellent communication...


  • Work from Home, Philippines COBENN business consultancy Full time ₱180,000 - ₱270,000 per year

    Customer Support Representative (Work from Home – Contract)Contract Term: 3 monthsSalary: ₱22,500 per monthWork Setup: Work from HomeSchedule: Night Shift / GraveyardJob OverviewWe are seeking a Customer Support Representative to provide exceptional assistance to our international clients. The role involves handling customer inquiries, resolving issues,...


  • Work from Home, Philippines STAFFVIRTUAL (a brand of Virtoren Services, Inc.) Full time ₱624,000 per year

    Job Title: Customer Service Representative (3-Month Project-Based, Remote)About the Client: CrunchLabs is an innovative educational technology company founded by former NASA engineer and YouTube creator Mark Rober. The company inspires kids to embrace engineering through creativity and play. CrunchLabs designs monthly build-and-learn subscription kits that...


  • Work from Home, Philippines Coolerguys Full time ₱420,000 - ₱660,000 per year

    Please note: This is for an independent contractor role, initially lasting 6 months, with the potential for renewal/extensions. The work hours are aligned with Pacific Time (PT).Job Summary:As a Tier 1 Customer Service Representative I at DACO, you will play a crucial role in providing exceptional customer service to our customers. Reporting directly to the...


  • Work from Home, Philippines xpress Full time $70,000 - $120,000 per year

    We are looking for a dedicated Customer Service Representative to join our team. The role requires a professional who can maintain a positive and empathetic attitude while delivering excellent service to our customers. You will serve as the first point of contact, handling inquiries, resolving concerns, and ensuring customer satisfaction through effective...