Customer Service Representative

4 days ago

Work from Home, Philippines MCVO Full time ₱450,000 - ₱600,000 per year

Position: Mid or Senior Level Customer Service Representative

Job Description:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answers incoming phones, emails and chats related to:
  • Questions about an order
  • Status of orders including giving an expected due date
  • Handling change orders and discrepancies
  • Follow up on expedited or incorrect orders
  • Currently ~50% are voice, 50% electronic
  • Performs Order Entry
  • Resolve problems and challenges
  • Communicate with client Manager and technical staff and escalate outstanding issues when required.
  • Perform work on web-based email and chat system as required to resolve user experience.
  • Any orders requiring oversize, international or additional charges must go through the Customer Service Rep for communications and approval from client. Any other special communication (digital art proofs, custom size quotes) shall pass through the Customer Service Rep, prior to production.
  • Create estimates in Odoo for custom quote inquiries. Build new product bills of materials, as needed.

Key Qualifications:

  • 3-5 years of work experience including 2-3 years in Customer Service or related.
  • Experience with Professional Photography industry strongly preferred as many clients are professional photographers
  • High level of written and oral communication that includes follow- up skills to ensure the issues are resolved in their entirety, and ensure that top clients are satisfied.
  • Organized with strong attention to detail
  • Strong ability to multitask and prioritize completing tasks
  • The ability to solve and diffuse a variety of challenges and situations
  • Patience in dealing with professional photographers, yet adept at ending conversations gracefully when resolved
  • Speaks with minimal accent, 8 of 10
  • Technology background experience is a plus

Shift / Hours:

Monday – Friday in one single shift, 8:00 AM PST –5:00 PM PST outside of DST. Note this is +15 Philippine time, which will be 11:00 PM PHT – 8:00 PM in PHT. During Daylight Savings Time (November – March), PST hours will remain the same, and PH hours will change to: 12:00 AM PHT – 9:00 AM PHT. Note this is +15 or +16 hours, Philippine Time (depending on daylight savings which doesn't occur in the Philippines).

Job Type: Full-time

Pay: Php30, Php50,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Provide your email address

Work Location: Remote

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