Customer Service Representative

2 days ago

Paranaque City, Calabarzon, Philippines Digiplus Interactive Corp. Full time ₱20,000 - ₱23,000 per year

About DigiPlus

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come.

For more information, visit:

Job Description:

  • Promptly responding to customer queries via Phone call, Live Chat and/or Email (If needed – we follow up via outbound)
  • Respecting client confidentiality at all times.
  • Keeping records of customer interactions. transactions. comments .and complaints with outmost confidentiality.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Occasionally conduct Outbound calls to customers.
  • Process Emails.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers' issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending workshops and meetings as required.
  • Aiding and supporting new customer service agents.
  • Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the 'Sales through Service' mentality
  • Perform any other duties as assigned and required.

Job Requirements:

  • Preferably 6 months to 1yr Experience of being a Voice Customer Service Specialist.
  • Preferably 6 months to 1yr Experience of being a Chat Customer Service Specialist.
  • Preferably 6 months to 1yr Experience of being a Email Customer Service Specialist.
  • Experience in Gaming Account is a plus
  • Fresh Graduates, Beginners and/or Shifters are Welcome and Encouraged to Apply.
  • 40 wpm (online typing speed test)
  • A good command of interpreting Written English and Local Tagalog Language.
  • Can naturally converse verbally using English and Local Tagalog Language.
  • Willing and Able to work on Shifting schedules.
  • Willing and Able to work on Holidays.
  • Able to work in an ONSITE / In-Office Setting Daily
  • With high respect to confidentiality and integrity.
  • Computer Literate and familiar with basic office applications such as Word, Excel and PowerPoint

Job Type: Full-time

Pay: Php20, Php23,000.00 per month

Benefits:

  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Transportation service provided

Ability to commute/relocate:

  • Parañaque: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Required)

Location:

  • Parañaque (Preferred)

Work Location: In person

  • Customer Service Representative

    16 hours ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱14,500 - ₱17,600

    Job Title: Customer Service RepresentativeJob Overview:The Customer Service Representative is responsible for providing exceptional customer service through inbound and outbound calls, data entry, email response, and report creation.Key Responsibilities:Makes outbound calls to engage customers, resolve queries, and close sales.

  • Customer Service Representative

    1 week ago

    Paranaque City, Calabarzon, Philippines Collabera Digital Full time ₱200,000 - ₱300,000 per year

    Ascendion Philippines ishiringforCustomer Service Representative (1 Interview Only)Position: Customer Service RepresentativeSet up: Hybrid ( Monday-Friday Only)Work Location: Paranaque, City PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start ASAPAt least 1 year relevant...

  • Customer Service Representative

    17 hours ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Customer Service Representative PositionWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through various communication channels.The ideal candidate will possess excellent communication and interpersonal skills, with...

  • Customer Service Representative

    1 week ago

    Paranaque City, Calabarzon, Philippines Straive Full time ₱200,000 - ₱300,000 per year

    Key Responsibilities:Handle inbound/outbound customer calls professionally.Provide accurate information and resolve customer inquiries efficiently.Maintain a positive and helpful attitude while assisting customers.Achieve sales targets and contribute to team performance.Qualifications:Previous experience as a Customer Service Representative (voice),...

  • Customer Service Representative

    2 weeks ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000

    Job Title: Customer Service Representative Job Description:The ideal candidate for this role will have excellent communication skills and the ability to work in a fast-paced environment.Responsibilities include providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely manner.Additionally, the candidate will...

  • Customer Service Representative Opportunity

    16 hours ago

    Paranaque City, Calabarzon, Philippines beBeeRepresentative Full time ₱83,217 - ₱123,456

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a representative, you will be responsible for handling inbound and outbound calls, resolving customer issues, and providing exceptional service.Your primary objective will be to ensure that every customer interaction is positive, efficient, and effective. This...

  • Customer Service Representative

    1 week ago

    Paranaque City, Calabarzon, Philippines SMT GLOBAL LOGISTICS INC. Full time ₱150,000 - ₱300,000 per year

    Duties and Responsibilities:Keep customers informed by forwarding notice of shipping date, method and current status and answering inquiries.Support the implementation of SOP's for new and existing businesses in order to satisfy the expectations of customers.Helps in managing current customer accounts by attending to their needs and inquiries.Provide...

  • Customer Service Representative

    1 week ago

    Paranaque City, Calabarzon, Philippines HANKYU HANSHIN EXPRESS PHILS., INC Full time ₱104,000 - ₱130,878 per year

    QUALIFICATION:College graduate - BS Customs Administration or any 4 years related course.Expert for being Customer Service Representative.Knowledgeable in Freight forwarding & Logistics IndustryMust familiar in IncotermsWith 1-2 years experience as CSRMust have a excellent written and oral communicationWith pleasing personality interpersonal skillsCan work...

  • Customer Service Representative

    1 week ago

    Paranaque City, Calabarzon, Philippines Brighton Machinery Corporation Full time $30,000 - $50,000 per year

    BRIGHTON MACHINERY CORPORATION promotes a great and competitive working environment, committed to a high standard of services, alongside exciting events that engage employees for their work-life balance.Preferably near or living in Parañaque CityBe our partner in progress and enjoy the following benefits:Travel OpportunitiesHEALTH CARD upon regularization15...

  • Customer Service Representative

    5 days ago

    Paranaque City, Calabarzon, Philippines KLIFT INDUSTRIAL CORPORATION Full time ₱104,000 - ₱130,878 per year

    Job Description:As Customer Service Representative main responsibility is to help maintain the current number of customers who avail of the company's products and services by providing swift and quality customer service and support consistently.Duties & Responsibilities:SERVICE REQUEST FORM (SRF) - ENCODE EVERYDAY ON DATA BASE (GOOGLE SHEET) AND OWNED...