Customer Service Representative Escalation Specialist

2 days ago

Paranaque City, Calabarzon, Philippines TKHS Full time ₱600,000 - ₱1,200,000 per year

Company Description

TKHS is a global logistics service provider dedicated to offering tailor-made solutions for luxury hospitality and gaming resort projects. The company was established to address the complex demands of these projects, providing reliable and scalable services. TKHS offers logistics management expertise for both pre- and post-opening phases, as well as for refurbishments and remodels, ensuring the highest level of management within the industry at competitive prices.

Role Description

This is a full-time, on-site role located in Parañaque for a Customer Service Representative Escalation Specialist. The specialist will be responsible for handling and resolving customer escalations, providing excellent customer service, and ensuring customer satisfaction. Day-to-day tasks include managing customer complaints, conducting follow-up communications, collaborating with other teams to address issues, and maintaining detailed records of customer interactions.

Qualifications

  • Strong interpersonal and communication skills for customer service
  • Problem-solving skills and the ability to manage and resolve escalations
  • Experience with customer relationship management (CRM) systems
  • Ability to work independently and as part of a team
  • Detail-oriented with strong organizational skills
  • Proficiency in Microsoft Office Suite
  • Previous experience in a similar role is a plus
  • Bachelor's degree in Business, Communications, or a related field is preferred

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