Lead Customer Service Representative

2 days ago

Paranaque City, Calabarzon, Philippines BruntWork Full time $70,000 - $120,000 per year

This is a remote position.

Job Highlights
Contract: Independent Contractor
Schedule: Monday to Friday, 9am to 6pm Hawaii with an hour unpaid break
Client Timezone: Honolulu, HI

Responsibilities

  • Answer incoming phone calls from property owners and homeowners association members

  • Perform administrative tasks including filing documents and maintaining records

  • Guide property owners through the company's web portal and software systems

  • Take detailed notes on customer accounts based on owner calls and requests

  • Assist customers with password resets and basic technical support

  • Type first drafts of notices, e-blasts, and other customer communications

  • Help with initial setup of software system through manual plugins and configuration

  • Serve as team lead and first point of contact for other customer service representatives

  • Handle escalated customer service issues and provide guidance to junior team members

Requirements

  • At least 3 years of recent customer service experience

  • Previous senior/SME/supervisor/manager role

  • Excellent typing skills and written communication abilities

  • Basic business acumen for formatting professional notices and communications

  • Strong ability to handle stressed or emotional customers with empathy and professionalism

  • Experience working with property owners or in emotionally sensitive customer situations

  • Proficiency with web-based software systems and portals

Scope

  • Primary customer-facing role during business hours

  • Team leadership responsibilities as company scales

  • Direct involvement in initial company setup and system configuration

  • Growth opportunity to manage expanding customer service team

Benefits Independent Contractor Perks:
  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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