Lead Customer Service Representative
2 days ago
This is a remote position.
Job HighlightsContract: Independent Contractor
Schedule: Monday to Friday, 9am to 6pm Hawaii with an hour unpaid break
Client Timezone: Honolulu, HI
Responsibilities
Answer incoming phone calls from property owners and homeowners association members
Perform administrative tasks including filing documents and maintaining records
Guide property owners through the company's web portal and software systems
Take detailed notes on customer accounts based on owner calls and requests
Assist customers with password resets and basic technical support
Type first drafts of notices, e-blasts, and other customer communications
Help with initial setup of software system through manual plugins and configuration
Serve as team lead and first point of contact for other customer service representatives
Handle escalated customer service issues and provide guidance to junior team members
At least 3 years of recent customer service experience
Previous senior/SME/supervisor/manager role
Excellent typing skills and written communication abilities
Basic business acumen for formatting professional notices and communications
Strong ability to handle stressed or emotional customers with empathy and professionalism
Experience working with property owners or in emotionally sensitive customer situations
Proficiency with web-based software systems and portals
Scope
Primary customer-facing role during business hours
Team leadership responsibilities as company scales
Direct involvement in initial company setup and system configuration
Growth opportunity to manage expanding customer service team
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_27278_JOB
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