Customer Service Representative
1 week ago
Key Responsibilities:
- Provide exceptional customer support
through various non-voice channels, including
email, chat, and social media
. - Respond promptly and accurately
to customer inquiries, complaints, and requests in a clear and professional written manner. - Research, analyze, and resolve
complex customer issues efficiently, ensuring a high level of customer satisfaction. - Document all customer interactions meticulously in the system.
- Contribute to team goals and maintain quality standards in all written communications.
Qualifications:
- With or without prior BPO/Customer Service experience.
- Exceptional written communication and comprehension skills
are a must. - Ability to work full-time
onsite
at our Parañaque office. - Strong
problem-solving
skills and a keen
attention to detail
. - Proficiency in typing and navigating multiple systems simultaneously.
-
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