Client Relations

THE OPPORTUNITY

Serve as the account manager and communication pivots between MegaXcess and high-value or key account third-party companies and government licensing bodies. Track, manage, and maintain information and documentation regarding ongoing projects and workloads. Cultivate and nurture positive relationships with both internal and external stakeholders. Take a proactive approach in addressing and resolving issues with third parties and internally.

DUTIES & RESPONSIBILITIES

1. Be the bridge: Act as the primary point of contact for assigned B2B accounts, managing all incoming and outgoing information flow.

2. Relationship Builder: Get to know your 3rd party accounts, understand their structure, priorities, and concerns.

3. Expectations Manager: Set clear timelines, guidelines and processes with internal teams and 3rd parties.

4. Meeting Maestro: Schedule, coordinate and facilitate meetings, ensuring all relevant parties are informed and prepared, full agendas are covered and next steps clear.

5. Information Architect: Maintain accurate and up-to-date records, keeping track of key details, interactions, decisions, policies and processes.

6. Compliance Champion: Oversee 3rd party and internal documents, discussions and workloads ensuring adherence to company policies and legal regulations.

7. Coordination Chief: Provides assistance during preparation of integration, project issue, revenue and any other relevant reports and coordinates with the concerned 3rd parties.

8. Point of Escalation: Be the first point of escalation for issues with 3rd parties ensuring all relevant information is gathered and coordinated with internal teams and management and government licensing body. To facilitate smooth problem-solving process with strong admin, regular follow-up and tactful communication.

9. Coordinates, schedules, attends and fulfils the compliance sections of the on-site Post Audit Activities.

10. Supports the executive directives cascaded by management.

11. Other tasks as deemed relevant by management.

12. Facilitate trainings where they can share best-known-practices in executing BCO tasks.

13. Contribute to updating training content based on actual learnings on-the-field.

14. Undertake any other tasks deemed relevant by the Senior Management.

EDUCATION AND EXPERIENCE

1. Preferably a 4-year course graduate of Business Administration, Business Management, AB Communications, or any related courses

2. At least four (4) years work experience in a similar role

3. Preferably with experience working in the Gambling/Gaming industry

4. Excellent written and verbal communication

5. Strong interpersonal skills, with the ability to build strong relationships with clients and colleagues

6. A keen eye for detail

7. The ability to work independently and as part of a team

8. Strong organizational and time management skills

9. Experience working with online gambling companies not necessary, but highly advantageous

10. Experience working with PAGCOR not necessary, but highly advantageous

11. Proficiency in Microsoft Office application

JOB COMPETENCIES & SPECIFICATIONS

1. Excellent Business Acumen: Demonstrate a deep understanding of business operations, including financial literacy, strategic thinking, problem-solving skills, and the ability to make sound decisions across various domains such as finance, marketing, operations, and management.

2. Strong Interpersonal Skills: Exhibit the ability to cultivate strong relationships with clients and colleagues, with comfort in communicating with individuals at all levels, including executives and owners.

3. Fast Learner: Posses the capability to swiftly acquire tacit knowledge, processes, and priorities, particularly in dynamic environments.

4. Excellent Formal Written and Verbal Communication Skills: Proficient in crafting formal correspondences, including letters to private companies and government regulatory bodies.

5. Excellent Organization and Time Management Skills: Able to effectively prioritize and manage multiple accounts simultaneously, coordinate meetings with various internal and external parties, and produce meticulous documentation while adhering to government body policies, rules, regulations, and guidelines.

6. Detail-Oriented: Ensure accuracy and completeness in all tasks and responsibilities.

7. Proficiency in Microsoft Office 365 Applications and Other Productivity Tools: Must possess at least average proficiency in utilizing Microsoft Office 365 applications and other essential productivity tools such as CRM, printers, photocopiers, etc.