Client Relations Associate
5 days ago
The
Client Relations Associate
is an entry-level role concerned with maintaining excellent customer experience through handling concerns and inquiries of the clients, giving appropriate updates and resolutions as necessary.
Qualifications:
- Bachelor's Degree Graduate, preferably Business related
- Has excellent oral & written communication skills
- Willing to work on-site (Ortigas, Pasig)
- With excellent communication skills and problem-solving skills
- any BPO, real estate, or customer service experience is an advantage
Job Description:
- Provides excellent frontline services and maintains professional relationship with the clients, ensuring positive customer/client service provision (face to face/online)
- Handles multiple clients (condo unit/homeowners) for various after-sales concerns, requests, and inquiries, and provides necessary updates and resolutions.
- Reports to the accounts managers on the progress of clients' payment process for the unit.
- Monitors renewals and handles new and existing accounts.
- Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department.
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