Client Relations Associate

5 days ago

Pasig, National Capital Region, Philippines RLC Residences Full time ₱200,000 - ₱300,000 per year

The
Client Relations Associate
is an entry-level role concerned with maintaining excellent customer experience through handling concerns and inquiries of the clients, giving appropriate updates and resolutions as necessary.

Qualifications:

  • Bachelor's Degree Graduate, preferably Business related
  • Has excellent oral & written communication skills
  • Willing to work on-site (Ortigas, Pasig)
  • With excellent communication skills and problem-solving skills
  • any BPO, real estate, or customer service experience is an advantage

Job Description:

  • Provides excellent frontline services and maintains professional relationship with the clients, ensuring positive customer/client service provision (face to face/online)
  • Handles multiple clients (condo unit/homeowners) for various after-sales concerns, requests, and inquiries, and provides necessary updates and resolutions.
  • Reports to the accounts managers on the progress of clients' payment process for the unit.
  • Monitors renewals and handles new and existing accounts.
  • Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department.

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