Client Relations

3 days ago

Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

We are looking for Client Relations and Compliance Officer  to work for a client located in Ortigas but will move to Makati by end of year, 2025

  • This is an onsite work, Mon to Fri
  • Shift is 9 AM to 6 PM
  • Salary is up to 70K based on experience
  • Must have at least 4 years of strong Compliance Experience with background on managing accounts/programs
  • Huge advantage if have worked in the gaming industry

Qualifications

1. Preferably a 4-year course graduate of Business Administration, Business
Management, AB Communications, or any related courses
2. At least four (4) years work experience in a similar role
3. Preferably with experience working in the Online/Land-based Gaming industry
4. Excellent written and verbal communication
5. Strong interpersonal skills, with the ability to build strong relationships with clients and colleagues
6. Experience working with PAGCOR not necessary, but highly advantageous
7. Proficiency in Microsoft Office application

Job Description

  • Act as an account manager and communication pivot between the company, 3rd party companies and government licensing body. To track, manage and maintain information and documentation regarding ongoing projects and workloads. 
  • To ensure internal and 3rd party compliance to company polices and processes. 
  • To build and manage positive relationships with internal and external stakeholders

DUTIES AND RESPONSIBILITIES 

Be the Bridge: 

Act as the primary point of contact for assigned B2B
accounts, managing all incoming and outgoing information flow.

Relationship Builder: 

Get to know your 3 rd party accounts, understand their structure, priorities, and concerns.

Meeting Maestro: 

Schedule, coordinate and facilitate meetings, ensuring all relevant parties are informed and prepared, full agendas are covered and next steps clear.
Information Architect: Maintain accurate and up-to-date records, keeping track of key details, interactions, decisions, policies and processes.

Compliance Champion: 

Oversee 3 rd party and internal documents, discussions and workloads ensuring adherence to company policies and legal regulations.

Coordination Chief: 

Provides assistance during preparation of integration, project issue, revenue and any other relevant reports and coordinates with the concerned 3rd parties.

Problem Solver: 

Facilitate a smooth problem-solving processwith strong administrative skills, regular follow-up, tactful communication, and proactive suggestions to internal management using the information and insight gained as the primary point of contract. 

Audit:

Coordinates, schedules, attends and fulfils the compliance sections of the on-site Post Audit Activities.

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