Technical Sales Admin/Assistant

Primary Responsibilities

Inside Sales and Marketing Assistants (ISMA) are members of our ISM team. They assist the Inside Sales Managers in compiling documentation, generating client quotations, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed.

Specific Responsibilities

• At all times, complies with SGS Code of Integrity and Professional Conduct.
• Generates quotes that are accurate and branded according to SGS standards.
• Assists as required in the compilation of documentation required for RFPs – certifications, resumes, etc.
• Assists in follow up notifications on older existing quotes as required by Affiliate managers.
• Data entry of quotations and RFPs into appropriate systems (eg., LIMS, CRM, etc.)
• Updates changes to customer information in appropriate systems as directed.

• Requests for market or customer research may include the following:

• Internet search for customer details or articles on vertical markets, regulations, etc.

• Lead generation: Search for contact lists in various markets
• Competitor website review and intel summary
• Communicates, as required, with ISMs and other internal staff.
• Develops skills and knowledge to progress in your career.
• Develops trust by providing timely responses to all inquiries, whether by Teams, email, or phone.
• Promotes a positive "Can do" attitude and a safe working environment.
• Be knowledgeable and compliant with SGS procedures and standards.
• Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth.
• Builds and maintains strong working relationships.
• Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Ensures work area in GBS is kept clean and presentable at all times.
• Remains familiar with SGS quality assurance procedures.
• Complies to all SGS QHSE and HR policies and procedures.

Profile

• Bachelor's degree in fields specified by the hiring Affiliate, or an Associate's degree in those fields and three years of experience related to ISM. - Chemistry/Environmental Science related fields, gained laboratory experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Intermediate personal computer skills including email, Microsoft Office, job task applications, Internet, On-line data system.
• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
• Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); and color vision (ability to identify and distinguish colors).
• Travel is negligible.
• with BPO experience (voice account)
• with some kind of laboratory/testing expertise or technical processing experience

Required Skills

• The ability to meet commitments made to yourself and others, and acknowledges and accepts your choices, actions and results.
• The ability to write and speak effectively in English, actively listen to others, ask questions to verify understanding, and use tact and consideration when delivering feedback.
• Demonstrate responsiveness, adaptability and flexibility with changing environments, responsibilities, tasks, and people.
• Methodically identify and resolve problems by gathering and analyzing information.
• Understand and comprehend information, as well as find application and value from new knowledge.
• The knowledge and ability to use computers and technology efficiently and effectively.
• The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
• Encourage and embrace dialogue from team members. Share key information with others involved in a project, work to accomplish objectives, respond with enthusiasm to directives, and show support for departmental and organizational decisions.
• Follow detailed procedures to ensure accuracy in the entry and reporting of data.
• Demonstrate upmost level of integrity in all instances and shows respect toward others and for company principles.
• Sets high standard of excellence to ensure quality assurance in every aspect of work performed.
• Take personal responsibility and ownership to adhere to all company policies and procedures, and complete work timely and in accordance with performance expectations.