Care/Provider Navigator

24 hours ago

Metro Manila Philippines Buscojobs Full time

Job Description (Refined)

Care Provider Navigator – US Radiology Network

Posted recently. This role involves patient navigation, care coordination, and ensuring a high-quality patient experience across radiology services. The description below consolidates responsibilities and qualifications from the original postings while presenting them in a clear, job-focused format.

Responsibilities
  • Monitor remote patients and their data across systems, using policies to address issues as they arise.
  • Ensure timely and accurate documentation of all relevant data across systems.
  • Refer patients to the correct resources or care partners based on protocols and system data.
  • Interact with patients via app and document activities; log information not captured by messages from patients.
  • Assist other departments (e.g., Customer Service) in resolving patient inquiries.
  • Identify clinical issues for escalation to clinical supervisors and the appropriate teams in the US.
  • Deliver exceptional customer service and patient advocacy with confidentiality and professionalism.
  • Be on standby for on-call support as required and maintain professional decorum and punctuality.
  • Engage in professional development to continuously improve skills and contribute to program developments.
Minimum Qualifications
  • Strong leadership experience: at least 1 year in a leadership role (startup, international, tech; 3 years in BPO). Ability to lead with empathy while enforcing performance standards.
  • Experience with online/remote work is preferred but not essential.
  • Tech-savvy with Google Workspace, Slack, Notion, and other productivity tools; comfortable adapting to new systems.
  • Excellent written and spoken English; strong interpersonal and communication skills.
  • People-oriented with ability to motivate diverse teams and build relationships across functions.
  • Strong problem-solving and critical-thinking abilities; know when to ask questions to clarify expectations.
  • Trustworthy with confidentiality and sensitive information.
  • Proactive, self-motivated, and results-focused with a willingness to take ownership.
  • Learner’s mindset with adaptability in a fast-paced environment.
  • Willing to work full-time (40 hours/week) in a hybrid setup to cover APAC hours; UK business hours alignments noted (Manila Time).
  • Location: Metro Manila, Philippines with a suitable work-from-home setup and stable internet (minimum 30 Mbps).
Location & Schedule

Ortigas, Pasig City or Metro Manila-based roles may apply; on-site requirements vary by posting. Typical hours may include APAC/UK time alignments; 40-hour work week with hybrid or onsite expectations as specified in the role.

Notes

The postings include multiple variations of related roles (Behavioral Health/Patient Navigator/Health Ambassador); the unified description above captures the core responsibilities and qualifications common to these roles, without altering the original intent. Please refer to the specific posting for location, salary range, and exact on-site/on-call requirements.

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