Specialist, Admissions Service

Guide Students Toward Brighter Futures

Every student's journey begins with guidance, and in the global education industry, you'll be that compass. From first inquiry to final admission, you'll help chart pathways that lead to brighter futures. While shaping academic success worldwide, you'll also carve your own career growth-balanced, rewarding, and boundless.

Job Description

Be part of our client's team as a Specialist, Admissions Service and support education counsellors and students throughout the application process. You will deliver timely, accurate, and solution-focused assistance, manage inquiries across multiple channels, and ensure a smooth admissions journey with professionalism, attention to detail, and customer-first service.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Onsite, Ortigas (Hybrid upon regularization)

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 years of relevant experience
• A relevant degree and/or equivalent combination of education and training
• Experience working in customer service, student support, or related teams
• Excellent communication and interpersonal skills, including strong English proficiency
• Ability to explain complex concepts clearly and simply
• Strong prioritization, deadline management, and problem-solving skills
• Flexibility and willingness to learn new tasks
• Ability to build and maintain relationships with diverse stakeholders

Desirable:

• Knowledge of US, UK, or Australia higher education systems, immigration, and compliance
• Experience in student admissions/recruitment/higher education
• Familiarity with education counsellors' needs
• Customer service experience using messaging platforms
• Salesforce experience

Safeguarding Requirements:

• Reference checks
• Identity and qualifications verification
• NBI clearance may be required

Your Daily Tasks

• Assist prospective students and counsellors in understanding admission offers and guide them through confirmation and enrollment
• Serve as first point of contact for admissions-related inquiries
• Provide accurate, timely responses across chat, email, and phone
• Research and resolve complex issues using multiple information sources
• Build effective relationships with internal and external stakeholders
• Support admissions operations by resending documents, clarifying requirements, and guiding processes
• Manage application pipelines and provide insights for conversion activity
• Escalate issues to relevant departments as necessary
• Ensure accuracy and quality of data entry in all systems
• Meet SLAs for response times and customer satisfaction
• Stay aligned with compliance policies through regular training

About the Client

Our client, INTO Global, is a leader in international education, connecting students worldwide with top universities in the US, UK, and Australia. With a mission to support student success, they provide world-class admissions services, innovative learning opportunities, and a supportive community that empowers students to achieve their academic dreams.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra