Admission Manager

2 days ago

Pasig, National Capital Region, Philippines Homeschool Global Learning Inc. Full time $104,000 - $130,878 per year

Admissions Manager

  1. Oversees all aspects of the admissions process from inquiry through enrollment ensuring the team provides excellent service to leads and HG families
  2. Lead, mentor and coach the admissions team to ensure alignment with the organization's core values, mission, and vision
  3. Ensure the admissions team is well-versed in the programs and services offered by HG
  4. Manage, support, and monitor relevant team members' adherence to set SLAs and SOPs
  5. Champion and drive proper use, training, and improvement of all related tools, systems, and channels (helpdesk, CRM, VoIP, etc).
  6. Represents the company at activation events, orientation, community gatherings, and other related activities.
  7. Work with the Marketing team and to develop and implement enrollment strategies to attract, enroll, and retain HG students.
  8. Create and analyze admissions data, including application numbers, conversion rates, enrollment count, trends, etc.
  9. Draft, review, and improve SOPs for various aspects of the admissions process (inquiry handling, enrollment, etc.) to make them more efficient
  10. Update templates and procedures based on changes in tools, regulations, or evolving organizational goals.
  11. Communicate regularly with internal stakeholders (hubs, Learn, Records, SQM, etc) to ensure alignment on the admissions requirements and processes.
  12. ​​​​Coordinate with Billing team to ensure that families receive accurate information about program fees, payment options, installment plans, etc which helps create a positive admissions experience and facilitates smooth enrollment.
  13. Work closely with the records team to ensure that student data aligns with accreditation standards for record-keeping and reporting.
  14. Collaborate regularlywith the records team to stay updated on policy changes, system improvements, or any new documentation requirements that may impact the admissions process.
  15. Support Program Managers to establish and refine admissions criteria and processes that meet the academic standards of each program.
  16. Collaborate with IT team/developers to ensure that the systems and technologies used in the admissions process function smoothly and conveniently for both internal and external stakeholders.
  17. Conduct service recovery and handle escalations as needed in collaboration with relevant team members and business units
  18. Other tasks may be assigned from time to time

Qualifications:

  1. Bachelor's degree in Education, Business Administration, Marketing, or a related field. (Master's degree preferred.)
  2. At least 3-5 years of experience in admissions, enrollment management, or a related field.
  3. Experience managing and developing teams.
  4. Strong leadership and team management skills.
  5. Excellent communication and interpersonal skills.
  6. Proficiency with admissions software and data management systems.
  7. Analytical and problem-solving abilities.
  8. Knowledge of admissions best practices, trends, and regulations.
  9. Good customer service skillsfocused on creating positive experiences for internal and external stakeholders

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