Customer Service Associate

2 days ago

Cabanatuan City, Central Luzon, Philippines ef2a04c2-7bad-44d1-bd76-379915be2165 Full time ₱250,000 - ₱500,000 per year

As a Customer Service Associate for our Online Shopping & E-Commerce account in Palayan, and you'll be handling problems with orders, tracking down missing items, and resolving return or refund issues. Your quick thinking and customer-first approach will ensure that every shopper receives the support they need, exactly when they need it.

What you'll bring to the table:

  • Assist customers in setting up and troubleshooting their devices
  • Address customer queries via phone, email, and web chat using the business services system
  • Identify customer needs, clarify technical information, research issues, and provide solutions
  • Maintain expertise in products, services, wireless mesh networking solutions, soft skills, and email etiquette when responding to customer requests on the website

You're the perfect fit if you have:

  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • Excellent English written and verbal communication skills
  • Working knowledge of computers
  • Good customer service and problem-solving skills

The good stuff coming your way:

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + Dependent
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.

  • Sales Associate

    2 weeks ago

    Cabanatuan City, Central Luzon, Philippines NEWSTAR SHOPPING MART INC. Full time ₱240,000 - ₱360,000 per year

    Job Summary:The sales associate's responsibilities include attracting new customers, assisting with product launches, improving knowledge of the product range, answering questions, and addressing customer concerns. You should be able to multitask and deliver excellent customer service in a fast-paced environment.Job Responsibilities:Greeting customers,...

  • Customer Service Representative

    2 days ago

    Cabanatuan City, Central Luzon, Philippines MANUEL V. GALLEGO FOUNDATION COLLEGES, INC. Full time ₱216,000 - ₱240,000 per year

    QualificationsEducation: Bachelor's Degree in Business Administration, Marketing, Communication, or any related course.Experience:At least one (1) year of relevant experience in customer service, registrar assistance, or student affairs.Competencies:Excellent oral and written communication skills (English and Filipino).Warm, courteous, and professional...

  • Customer Service Associate

    2 weeks ago

    Tarlac City, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

    As a Customer Service Associate for our Wireless & Mobile Communications account in Tarlac, you'll assist with billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.What you'll bring to the table:Handle customer requests professionally and sympatheticallyExceed client and company performance...

  • Branch Customer Service Head

    6 days ago

    Cabanatuan City, Central Luzon, Philippines Transnational Properties, Inc. (Real Estate arm of Motortrade) Full time ₱216,720 - ₱433,440 per year

    Branch Customer Service HeadMust be willing to be assigned at Cabanatuan City.The Branch Customer Service Head is responsible in managing the full branch operations management which includes planning, organizing and implementation of back office duties & responsibilities.Educational attainment:Graduate of Management Major in Marketing or any 4 years Business...

  • Customer Service Associate

    6 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    As a Customer Service Associate for our Personal & Business Banking account, you'll connect with small business owners to support their goals, provide personalized lending solutions, guide them through successful loan applications, and champion inclusive financial access. You'll contribute to a seamless, empowering, and reliable banking experience.What...

  • Customer Service Associate

    6 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

    As a Customer Service Associate for our Healthcare Billing & Collections account, you'll handle follow-ups on accounts receivable, process reimbursements, apply cash and denial postings, and manage third-party account collections to keep everything on track.What you'll bring to the table:Conduct follow-up procedures for accounts receivable and...

  • Sales Associate-Sm Cabanatuan

    6 days ago

    Cabanatuan City, Central Luzon, Philippines The Hiring Hub Full time ₱57,000 - ₱114,000 per year

    URGENT HIRING PROMODISERS / SALES ASSOCIATEJob Description:Collaborate with buyers, suppliers, distributors, and analysts to negotiate pricing, quantities, and delivery timelines effectivelyMUST NOT HAVE ACTIVE ITIME ACCOUNTMaximize customer interest and sales levels by displaying products appropriatelyPlan and implement merchandising strategies that...

  • START ASAP Customer Service Associate

    6 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

    We have an exciting opportunity for a committed and customer-focused Customer Service Associate to join our growing team at Sutherland Clark. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients across their wireless and broadband services.What you'll be doingHandle incoming customer calls and...

  • Customer Service Associates

    2 days ago

    Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    Become a Customer Service Associate bustling call centre in Cebu Central Visayas. In this full-time role, you will be the first point of contact for our clients, delivering exceptional customer service and support. With a focus on building strong relationships, you'll use your excellent communication skills to assist customers and resolve their queries...

  • Customer Support Associates

    6 days ago

    Angeles City, Central Luzon, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking enthusiastic and customer-focused Customer Support Associates to join our dynamic team at Talent Outsourcing Channel Solutions' in Angeles City Pampanga. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients in the financial services industry. This is a...