Customer Service Associates

1 day ago

Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

Become a Customer Service Associate bustling call centre in Cebu Central Visayas. In this full-time role, you will be the first point of contact for our clients, delivering exceptional customer service and support. With a focus on building strong relationships, you'll use your excellent communication skills to assist customers and resolve their queries efficiently.

What you'll be doing

  1. Respond to inbound customer calls and emails, providing accurate and timely information
  2. Actively listen to customer needs and concerns, and work to find the best resolution
  3. Maintain detailed records of all customer interactions and follow up as needed
  4. Identify opportunities to enhance the customer experience and provide feedback to the team
  5. Collaborate with colleagues to share knowledge and best practices
  6. Adhere to all company policies, procedures and quality standards

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to build rapport with customers
  2. Strong problem-solving and decision-making abilities to handle customer inquiries effectively
  3. Proficient in English, both verbal and written
  4. Comfortable working in a fast-paced, target-driven environment
  5. Flexible and adaptable to changing priorities and customer needs

Apply now to become a Customer Service Associate and be a part of our dynamic team

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