
Customer Service Associates
5 hours ago
Become a Customer Service Associate bustling call centre in Cebu Central Visayas. In this full-time role, you will be the first point of contact for our clients, delivering exceptional customer service and support. With a focus on building strong relationships, you'll use your excellent communication skills to assist customers and resolve their queries efficiently.
What you'll be doing
- Respond to inbound customer calls and emails, providing accurate and timely information
- Actively listen to customer needs and concerns, and work to find the best resolution
- Maintain detailed records of all customer interactions and follow up as needed
- Identify opportunities to enhance the customer experience and provide feedback to the team
- Collaborate with colleagues to share knowledge and best practices
- Adhere to all company policies, procedures and quality standards
What we're looking for
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and decision-making abilities to handle customer inquiries effectively
- Proficient in English, both verbal and written
- Comfortable working in a fast-paced, target-driven environment
- Flexible and adaptable to changing priorities and customer needs
Apply now to become a Customer Service Associate and be a part of our dynamic team
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