Customer Support Associates

4 days ago

Angeles City, Central Luzon, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking enthusiastic and customer-focused Customer Support Associates to join our dynamic team at Talent Outsourcing Channel Solutions' in Angeles City Pampanga. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients in the financial services industry. This is a full-time position with opportunities for career growth and development.

What you'll be doing

  1. Handle inbound customer inquiries and requests via phone, email, and chat channels
  2. Resolve customer issues and concerns in a timely and efficient manner
  3. Assist customers with account-related questions and transactions
  4. Provide accurate and detailed information to customers
  5. Identify and escalate complex issues to the appropriate team members
  6. Maintain accurate records and documentation of customer interactions
  7. Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

  1. 1yr CCE, Financial services preferred, B2, 30wpm with 85% accuracy
  2. Excellent communication and interpersonal skills, both written and verbal
  3. Strong problem-solving and critical thinking abilities
  4. Proficiency in using computer systems and software applications
  5. Previous experience in a customer service or call centre role, preferably in the financial services industry
  6. Ability to work in a fast-paced environment and adapt to changing priorities
  7. Commitment to providing exceptional customer service
  8. Fluency in English and the local language

What we offer

At Talent Outsourcing Channel Solutions', we are dedicated to creating a rewarding and fulfilling work environment for our employees. We offer competitive salaries, performance-based bonuses, and opportunities for career advancement. Our comprehensive benefits package includes health insurance, paid time off, and ongoing training and development programs to support your professional growth. Join our team and be a part of a company that values its employees and is committed to their success.

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and business process outsourcing solutions. With a strong presence in the Philippines, we have a proven track record of delivering high-quality services to clients across various industries. Our company is renowned for its commitment to excellence, innovation, and employee well-being. We are proud to foster a collaborative and inclusive work culture that empowers our team to thrive and succeed.

Apply now to become a Customer Support Associate at Talent Outsourcing Channel Solutions'

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