Team Lead for Patient Scheduling

2 weeks ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱1,200,000 - ₱3,600,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

Team Lead:

  • Oversees daily operations for all agents delivering high-quality and valued services

  • Conduct training and coaching, including insights and action plans to improve

  • Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
  • Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
  • Perform other supervisory tasks as required

Patient Scheduling:

  • Handle inbound and outbound calls to schedule, confirm, or reschedule patient appointments.
  • Maintain accurate and up-to-date appointment schedules in the system.

Insurance & Authorizations:

  • Perform prior authorizations for Medicaid patients
  • Update and verify third-party insurance information in the patient management system.

Patient Collections:

  • Make occasional follow-up calls to self-pay patients regarding outstanding balances.
  • Provide basic information about payment options and escalate complex billing issues as needed.
Requirements
  • 1 - 2 years experience handling a Voice Account (Preferably US Healthcare Insurance)
  • Must have at least 6 months of team lead/supervisory experience
  • Excellent verbal and written English skills
  • Organized and keen to details
  • Willing to work in Buendia, Makati or Shaw Blvd, Mandaluyong
  • Amenable working night shifts
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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